Patient Service Representative; PSR - Urgent Care - Pantops

Position: Patient Service Representative (PSR) - Urgent Care - Pantops

Thank you for considering a career at Bon Secours Mercy Health!

Scheduled Weekly

Hours:

36

Work Shift: Days/Evenings (United States of America)

Are you passionate about improving the patient's experience through high quality, convenient, and connected care delivery?

Welcome to urgent care, the way it should be. At Bon Secours Urgent Care, we understand the many complexities of life and healthcare, which is why our team strives to create a better, easier experience. Our clinics are designed to provide convenient, same-day care that is connected to services and a ministry passionate about making health care easier.

We are seeking highly motivated and skilled professionals who share a passion for excellence in care delivery, along with a desire to join a growing service line.

Why you should join our Team

Easy: Bon Secours Mercy Health Urgent Care makes it easy for you to work in a setting where you can practice at the top of your license/skill level, while our flexible scheduling options offer you a good work-life balance.

Welcoming: Each urgent care center offers you an opportunity to work closely with a team of associates dedicated to each other and to providing exceptional clinical care and patient experiences.

Connected: We are part of Bon Secours Mercy Health, where you will experience the support of a reputable system and the resources and benefits that will keep you connected – to a community of urgent care providers and to specialists and services when patients need more advanced care.

Apply today to learn more

As a Full - Time Urgent Care team member, you will enjoy contributing 3 12-hour shifts, including weekend rotations and paid holidays allowing you plenty of time for friends, family, and self-care!

Patient Service Representative – Urgent Care – Pantops

The Patient Services Representative is the welcoming agent for patients into the urgent care center and collects necessary information to initiate the urgent care visit. The registrar communicates and models the mission and values of Bon Secours.

Essential Job Functions

• Collect patient information and co-pays required to initiate an urgent care visit and document such information within the electronic medical record (EMR).
• Answers phone in a manner consistent with Bon Secours standards of excellence, appropriately routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.
• Follows front end revenue cycle check-in standard work including obtaining registration from patients and accurately entering required information into the computer system, securing signatures on all required forms and updating information accordingly, registering patients in a timely and accurate manner, collecting missing information from the patient, collecting necessary co-pays and/or collection balances from the patient.
• Maintains a safe and supportive environment by keeping the work area, supplies and equipment clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment.
• Participates as an active member of the patient care team, including attendance at clinical huddles.
• Reconciles cash drawer at the close of the day. Schedules follow‑up appointments and/or assists with scheduling other services for patients.
• Other duties include but not limited to DOT specimen collection, ordering supplies, cleaning and/or disposing of contaminated supplies, scheduling, phone triage.
• This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job‑related duties as required by their supervisor, subject to reasonable accommodation.

Employment Qualifications Education Qualifications

Required Minimum Education:

High School Diploma or GED

Minimum Qualifications

• At least one year of face‑to‑face registration or Customer Service experience.
• Strong oral communication skills, good attention to details, and an ability to multitask.

About Us

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well‑being of all people…