Wellness & Resiliency Coordinator

Full-Time, 12 months

Exempt

Benefits-Eligible

The Emergency Communications Center (ECC) provides all emergency communications services for Albemarle County, the City of Charlottesville, and the University of Virginia. The ECC receives all 9-1-1 calls in the area and serves as the central dispatch for the three local police departments, three rescue squads and fire calls. The ECC is a nationally recognized center, having earned CALEA Accreditation as well as being designated as an APCO National Certified Training Program and Virginia Accredited Emergency Medical Dispatch Communications Center.

The Wellness & Resiliency Coordinator plays a critical role in supporting the physical, mental, and emotional well-being of Charlottesville-UVA-Albemarle Emergency Communications Center (ECC) coworkers. This role leads the development, implementation, and evaluation of wellness and resiliency programs tailored to the unique stressors and challenges faced by frontline coworkers.

The coordinator will serve as a champion for mental health, fostering a culture of psychological safety, peer support, and proactive intervention. The goal is to reduce crisis incidents, enhance staff coping strategies, and create a sustainable, resilient workforce.

• Design and manage a comprehensive wellness and resiliency program for ECC coworkers.
• Provide confidential support and resource referral for staff experiencing personal, professional, or trauma-related challenges.
• Build and maintain partnerships with mental health professionals, EAP providers, and peer support networks.
• Support coworker overall well-being by identifying and addressing stressors that can affect job performance and mental health.
• Develop and implement strategies that mitigate the psychological impact of repeated exposure to high-stress or potentially traumatic incidents, while strengthening employee resilience through healthy coping practices, peer support resources, and structured stress-reduction programs.
• Facilitate training and workshops on stress management, trauma-informed care, mindfulness, and other wellness topics.
• Create and distribute educational materials to promote mental, physical, and emotional health.
• Monitor trends in coworker wellness and respond with data-informed interventions.
• Coordinate critical incident stress management (CISM) debriefs and follow-up care after high-impact events.
• Provide guidance and support to Peer Support Team.
• Serve as a liaison between ECC leadership, HR, and staff to ensure wellness initiatives align with organizational goals and coworker needs.
• Maintain strict confidentiality and adhere to all applicable privacy and ethical guidelines when handling sensitive issues.
• Stay current with best practices and emerging trends in public safety wellness, trauma resilience, and peer support approaches.
• Responds to major incidents or disasters to serve as a wellness resource to emergency personnel.
• Maintain required related documentation and reports.
• Other duties as assigned.

• Bachelor’s degree in psychology, social work, human services, public safety, or a related field, or five years of relevant experience in mental health, wellness coordination, crisis intervention, or employee support roles; experience in public safety or emergency communications is preferred.
• Strong knowledge of trauma-informed practices, stress management techniques, and resiliency frameworks.
• Certification in peer support, CISM, or wellness coaching preferred; willingness to obtain required certifications if not…