Learning and Development Manager

Lead Learning & Development at a Luxury Resort – Make an Impact!

Are you a Learning & Development professional with luxury resort experience looking to elevate team performance and create exceptional guest experiences? Join us as our Learning & Development Manager and shape a culture of service excellence, growth, and engagement.

• You have prior L&D experience at a luxury hotel or resort – this is required.
• You are passionate about developing people, inspiring teams, and driving results.
• You thrive in a fast-paced, high-touch environment and know what it takes to deliver luxury service.

• Design and deliver engaging training programs: leadership, service excellence, compliance, and role-specific skill development.
• Partner with department leaders to boost operational efficiency and guest satisfaction.
• Measure training effectiveness through KPIs, feedback, and ongoing improvement.
• Support career growth through mentoring and leadership pipelines.
• Ensure all learning programs reflect our resort values, culture, and luxury standards (Forbes, AAA, QA).

• 3–5 years in L&D, hospitality leadership, or training roles.
• Bachelor’s degree in hospitality, HR, Business, or related field (Master’s a plus).
• Strong knowledge of luxury hospitality service standards.
• Excellent facilitation, presentation, and communication skills.
• Proficiency in Microsoft Office; LMS experience preferred.

• Lead with purpose and inspire a talented team.
• Make a visible impact on guest experiences and employee development.
• Be part of a luxury resort committed to excellence, innovation, and growth.

Job Type: Full-time

Benefits:
Relocation assistance

Location:

Charlottesville, VA

Seniority level:
Mid-Senior level

Employment type:

Full-time

Job function:
Human Resources, Hospitality