Overnight Housekeeping and Guest Services Specialist

Overnight Housekeeping and Guest Services Specialist

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Albemarle Estate is looking for a full‑time and/or part‑time Overnight Housekeeping & Guest Services Specialist for our boutique hotel. This position will consist of both housekeeping and guest services, with a primary focus on housekeeping. The purpose of this position is to ensure the cleanliness of rooms and public spaces, as well as an exceptional guest experience. This position reports directly to the Hotel Manager.

Location: Albemarle Estate at Trump Winery in Charlottesville, VA.

Hours: Full‑time and/or Part‑time, up to 30 or 40 hrs/week, nights 10pm–6am or 11pm–7am, on‑site 8‑hour shifts, including weekends and some holidays.

Wage: $18–$21 per hour (based on experience) plus tips and gratuities.

• Deliver exceptional, personalized guest service by anticipating needs, accommodating special requests, welcoming and checking in guests, assisting with luggage, providing estate tours, and handling check‑outs accurately.
• Maintain impeccable property standards through regular inspections and thorough cleaning of guest rooms, public areas, and back‑of‑house spaces, using approved equipment and supplies while managing inventory.
• Support front desk and reservation operations by assisting with bookings, modifications, and cancellations in the property management system and responding to guest inquiries via phone and email regarding reservations, amenities, and activities.
• Coordinate closely with the maintenance team by identifying issues, logging repair needs, and ensuring timely resolution to uphold guest comfort and safety.
• Provide food and beverage service, including preparing basic menu items and serving alcoholic and non‑alcoholic beverages in accordance with recipes, policies, and responsible service standards.
• Follow all cash handling, credit, and gift card procedures, adhere to safety, security, and emergency protocols, and assist with general office tasks or cross‑coverage as needed.

• Strong organizational skills with exceptional attention to detail; the ability to follow detailed instructions, manage time effectively, and work independently with minimal supervision while maintaining high performance standards.
• Excellent customer service, professional demeanor, and exceptional telephone communication skills.
• College degree or a minimum of two years of experience in hospitality, hotel operations, or a related field preferred.
• Physically able to meet job demands, including standing and walking for extended periods; pushing, pulling, bending, reaching, stooping, kneeling, crouching; lifting up to 50 pounds; working on uneven surfaces; climbing ladders; navigating stairs; performing overhead dusting and twisting motions.

• Employee medical premium paid 80%, dependents 40%
• 80% employer‑paid premiums for dental and vision
• Basic Life at $25K and voluntary life, AD&D, and accident plans are available
• Short‑term disability, employer‑paid
• 26 days paid time off per year
• 401(k) with up to 6% company match
• Generous employee discounts at Trump Winery, Trump Cidery, and Trump Hotels
• Other employee programs such as Ticketsat Work, Red Wing Shoes Discounts, shoes for crews, gym membership discounts at Planet Fitness, referral program, monthly education opportunities, travel discounts at Trump Hotels, etc.

Trump Winery is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, age, protected veteran status, or other categories protected by federal, state, and local law.

Trump Winery participates in the E‑Verify Program (Identity and Employment Eligibility Verification). Candidates must be eligible to work in the United States.

Este Empleador participa en E-Verify (Verificación de Documentos de Identidad y Elegibilidad de Empleo).