Manager, Engineering

Manager, Engineering – TELUS Digital

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Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award‑winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting‑edge technology, agile thinking, and a people‑first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end‑to‑end expertise across eight core service areas:
Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in‑store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi‑billion‑dollar parent company.

Engineering Managers are integral parts of our Delivery team at TELUS Digital. The role maintains an in‑office presence in a hybrid capacity on Tuesdays, Wednesdays, and Thursdays. This role can be located in Boston, MA;
Columbus, OH;
Charlottesville, VA; or Durham, NC.

As an Engineering Manager, you’ll lead a cross‑functional team of engineers, product, and program management to build digital products for our clients, helping them achieve personal and professional goals. You’ll drive the team and our clients to use cutting‑edge techniques and processes for software delivery, and your technical expertise will shape the solutions we create. Success looks like an energized, happy team building high‑quality software for engaged client stakeholders.

• Collaborate and communicate with teams and clients to deliver software in an agile environment.
• Manage a team of Software Engineers building digital projects, providing regular growth opportunities through goal‑setting, coaching, and feedback.
• Own delivery of digital products, ensuring durable, secure, scalable, and thoroughly tested code.
• Simplify and communicate complex problems around technology, business process, user experience, and development tasks to a variety of stakeholders.
• Regularly stay current on new technologies, technical approaches, and managerial techniques.
• Visit clients up to 1–3 days per month, especially during kickoff or launch periods.

• 5+ years of experience building digital products, with at least 2 years of leadership experience.
• Familiarity with CI/CD, Agile techniques for managing work, pair programming, and shift‑left testing.
• Demonstrated empathy, experience, and confidence managing software projects with complex scope and multiple external/client executive stakeholders.
• Blend business, user experience, and software project management acumen.
• Motivated to inspire clients and third‑party counterparts to collaborate.
• Professional or personal experience utilizing AI tools.

• Proficient with one or more core technologies (iOS, Android, Web Apps, API Engineering, Software Testing).
• Experience in a client‑services environment (e.g., digital agency).
• Experience conducting interviews and hiring for your team.
• Experience consulting with teams on best practices.

At TELUS Digital, we are proud to be an equal‑opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant qualifications, merit, and performance without regard to any characteristic related to diversity.

• Healthcare benefits – Medical, Vision, Dental (including an option for 100% coverage of individual employee medical premiums)
• Life & Disability Insurance
• 401(k) matching
• Flexible paid time off & paid company holidays
• Parental leave
• Employee Assistance Program (EAP)
• And more!
• Individual compensation is based on factors unique to each candidate, including skill set, experience, qualifications, and other job‑related reasons determined during the interview process. Role ranges are periodically reviewed and updated based on market changes, internal needs, and industry trends. To drive ongoing pay equity for team members, TELUS Digital conducts regular compensation audits.

USA Pay Range: $145,000 – $189,000 USD.

Mid‑Senior level.

Full‑time.

Engineering and Information Technology. Industries: IT Services and IT Consulting.