Local Support Partner; LSP-Finance IT

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The University of Virginia seeks a Local Support Partner (LSP) to provide technology support for UVA Finance and to serve as a member of the Business Systems Support team, which provides comprehensive, coordinated technology user services for UVA Finance and its SLA partners.

The Local Support Partner acts as a local support partner for UVA Finance. Reporting to the Local Support Partner Manager, this position applies sound information technology principles to actively support users in successfully operating within a complex computing environment. The role supports multiple areas of technology service including access management, role security services, data management, SaaS cloud management, networking, imaging, device configuration, and inventory management.

The LSP also assists in the implementation of new University initiatives, infrastructure improvements, and special projects as assigned.

• Participate in system administrative activities using KACE Systems Management, closely collaborating with UVA Finance LSP and KACE administrators.
• Actively engage with Business Services & LSP team members to efficiently on- and off-board UVA Finance and partner staff members.
• Review proposals that consist of objectives, scope, and user expectations; gather facts, analyze data, and prepare proposal synopses comparing alternatives in terms of cost, time, and availability of resources.
• Analyze problems with computer applications and systems while collaborating with others involved in the support process.
• Provide individual and/or group instruction and training to users on various technologies.
• Collaborate with other UVA Finance LSPs and departments/users to evaluate, purchase, and manage software/hardware.
• Configure, maintain, and support audiovisual equipment located within assigned facilities.
• In addition to the above job responsibilities, other duties may be assigned.

• Demonstrate ability to adapt quickly to organizational changes within a complex environment.
• Understand implications of business process changes and how they may impact upstream and downstream activities.
• Actively engage with transformation activities, including potential involvement in business process redesign and/or testing.
• Foster a culture of continuous innovation, seeking effective use of technical and human resources.

• Excellent technical skills related to information technology principles/protocols and the ability to understand the institutional landscape to implement needed actions at a departmental level.
• Ability to follow a troubleshooting process and methodology for server/client applications; quickly identify root cause and provide excellent customer support.
• Adaptability, including appropriately questioning the status quo, learning new technologies/concepts, and identifying solutions quickly.
• Strong written and verbal communication skills, including technical writing skills.
• Intellectually curious; seeks to develop self and others in a diverse and rapidly changing environment.
• High attention to detail, analytical acumen, and creativity.
• Ability to manage multiple efforts under pressure to meet or exceed deadlines.
• Ability to analyze data to draw business-relevant and objectively determined outcomes.
• Ability to develop process documentation to sustain improvements.

• Two years of relevant experience in an IT helpdesk / user support environment.
• Bachelor’s degree.
• Experience with Office 365 applications and integrative data & directory services.
• Systems administration of hardware/software for Client OS including Windows 11, MacOS, iOS, iPadOS, and Android.

• 2–5 years of relevant IT experience.
• A+, Network+, Security+.
• Experience with tools/technologies such as KACE System Management, Zoom Workplace, Adobe Cloud, Intune, Axonious, Meta Access, Qualys, Zoom Rooms, DUO, Active Directory, Group Policy, Workday, O365, Sharepoint, One Drive, JAMF, and Salesforce (Case Management).

This position may…