Desktop Support Technician

Overview

Networking Technologies and Support, Inc. (NTS) is seeking a Desktop/PC Tech with 1-3 years of experience to provide day‑to‑day technical support for a large medical university. This role will support PCs and peripherals, including planning, developing, installing, configuring, maintaining, supporting, and optimizing hardware, software, and communication platforms.

• Respond to requests for technical assistance via phone or electronically (tickets).
• Educate end‑users on how to resolve various hardware and software problems.
• Diagnose and resolve technical hardware and software issues.
• Track and route problems and requests and document resolutions.
• Stay current with system information, changes, and updates.
• Set up new user hardware and software.
• Maintain hardware and software inventory.
• Clone computers using imaging software; maintain clone images.
• Provide technical assistance for all printers and scanners.
• Provide technical assistance to users for network, VPN, web‑based portal, and wireless issues.
• Escalate incidents to IT Network Administrators, Business Analysts, or Developers when appropriate.

• CompTIA A+ (preferred)
• 1 – 3 years’ experience supporting Windows 7/Win
  10/365 desktop/laptop PCs.
• Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.
• Experience installing software, patches, updates on desktops, laptops, servers.
• Experience troubleshooting basic network, software, printing problems.
• Customer Service Experience a must!

Full‑time

$17.00 – $19.00 per hour

Start on Day 91 of employment

M‑F 7am‑4pm or 8am – 5pm

NTS is a drug‑free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.