Help Desk Tech; Student Wage

The School of Education and Human Development (EHD) at the University of Virginia seeks a Student IT Help Desk Technician to provide technical support services to faculty and staff.

• Provide technical support to the EHD community to resolve first tier common hardware, software, and connectivity issues in an efficient and timely manner.
• Accurately document request history.
• Triaged and route advanced second and third tier requests to the appropriate technical personnel.
• Provide timely resolution of problems or escalate issues on behalf of the user.
• Perform system upgrades and new system deployments when needed; operating systems may include but are not limited to Windows, MacOS, and iOS.
• Provide basic application and system support for users.
• Surplus outdated workstations and equipment following University security guidelines and procedures.
• Perform routine maintenance tasks such as cardboard recycling and refilling paper in multifunction devices.

Resume, cover letter optional.

• Education:
  
  Current undergrad UVA student
• Experience:
  
  None
• Licensure:
  None

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Read more about UVA’s commitment to non-discrimination and equal opportunity employment.