Distance Learning Support Technician, Darden School of Business

The Darden School of Business has an opportunity for a full-time Distance Learning Support Technician to join its team in Charlottesville, VA. This position provides technical support for our live online learning programs including our professional degree program’s distance learning classes.

This is an in-person position based in Charlottesville, VA, supporting evening classes with a typical schedule of 1:00–9:00 p.m.

• Web Conferencing:
  Set up equipment and tests for primary and backup studios.
• Web Conferencing:
  Record and post on-line classes to the learning management system.
• Web Conferencing:
  Online class support includes live troubleshooting for remote students and faculty instructor and training to students between class sessions.
• Web Conferencing:
  Proactively review software and hardware to seek ways to continually enhance the student and faculty experience.
• Web Conferencing:
  Provide training to faculty in one-on-one sessions.
• Audio/Video Production:
  Work in-studio with staff and faculty to produce asynchronous content, including course materials and tutorials.
• Audio/Video Production:
  Edit studio recordings using Adobe Creative Suite.
• IT Support:
  Continu continually monitor and update studio and technician hardware and software.
• IT Support:
  Identify technologies that can make current infrastructure more efficient or enhance future experiences.
• IT Support:
  Gather valuable feedback from our diverse clientele to see how technological improvements can offer solutions to current challenges.

• Associate’s degree, or equivalent combination of education, relevant experience, certifications in lieu of degree, and 3+ years relevant experience required. Bachelor’s degree preferred.

• Ability to set up and troubleshoot professional audio video equipment, including support experience for AV equipment and on-line conferencing software.
• Skilled in troubleshooting Windows/Mac operating systems and mobile platforms.
• Proficient keyboarding skills with an emphasis on speed, accuracy, and attention to detail.
• Excellent communications and customer service skills. The ability to communicate and teach technical features to a non-technical audience is critical.
• Ability to manage multiple tech support conversations simultaneously.
• Ability to quickly learn and implement new technological processes and techniques.
• Ability to adeptly provide unique and/or creative solutions utilizing both technical abilities as well as project management.
• Ability to work both independently and on a team.
• Strong interpersonal relationships and teamwork skills.
• Microsoft Office programs (Word, PowerPoint, and Outlook with strong knowledge of Excel preferred).
• Working knowledge of learning management systems (Canvas preferred).
• Familiarity with tools for virtual meetings and teaching (Zoom preferred).

Apply online using the following link: (Use the "Apply for this Job" box below). Internal applicants may search and apply for jobs on the UVA Internal Careers website. Complete the application, and upload the following Required materials:

• Resume
• Cover letter detailing your interest in the position
• All required documents must be uploaded into the CV/Resume box; applications that do not contain all required documents will not receive full consideration.

For this position, the selected candidate will need to complete the required background checks prior to the start date of the position.

This position will remain open until filled.

Questions regarding the application process should be directed to Marcus Rozier, Academic Recruiter, at hjv5vm.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.