Helpdesk Technician Lead, Information Technology - Charlottesville

Req#129

CLASSIFICATION:
Lead Helpdesk Technician

This is a FLSA exempt position. The Helpdesk Lead II is responsible for evaluating, upgrading, and implementing the technology infrastructure at Region Ten in conjunction with the Information Technology Director and Program Manager. The performance of duties requires and determining action based on the analysis of facts and the practical application of current technology methods. The incumbent must combine strong analytical skills and problem-solving abilities with project management skills.

The incumbent must display excellent interpersonal skills when meeting the needs of senior management, technical personnel and end-users. A high level of customer service is to be exhibited in all interactions with outside contacts, staff and colleagues. The ability to work independently on long- projects, seeing them to completion, is required.

Please see full job description for list of duties and tasks.

QUALIFICATIONS:

Formal training and work experience.

• The incumbent must hold a Bachelor’s degree in Information Technology or similar or two or more years of equivalent experience in IT.

• Previous experience assisting users with computer problems is required.
• Previous experience leading a team is preferred.

• Technical certifications such as CompTIA A+ or Microsoft Fundamentals is preferred.
• To ensure the safe and efficient operation of the program, a valid Virginia Driver’s License plus an acceptable driving record as issued by the Department of Motor Vehicles are required.
• For business use of a personal car, a certificate of valid personal automobile insurance must be provided.

SALARY:
The initial hourly rate is negotiable and based on education/experience.

GRADE: 10, $23.12 - $34.68 hourly

SCHEDULE:

Full-time (40 hours/week)

Monday
-Friday, 8:30 am to 5:00 pm (Includes a 30-minute lunch break)

• Occasional evenings and weekends

LOCATION:

110 Avon Street, Charlottesville, VA 22903