Retail Assistant Manager

Position Summary

Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick‑up and delivery, shipping and quality control processes. Manages the store in the absence of the Store Manager.

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Evaluates the efficiency and productivity of team members in creating positive customer experiences.
• Resolves customer disputes and complaints to ensure timely resolution and satisfaction.
• Creates a customer‑focused environment in all areas of the store and monitors cleanliness and professionalism.
• Establishes and manages a process for customer flow to improve service experience.
• Provides training and development of team members during assigned shifts by monitoring goals and providing feedback.
• Interviews job applicants, complies with all company hiring policies and assists the Store Manager with hiring team members.
• Coaches, counsels and provides feedback to team members on performance and adherence to company policies and standards.
• Maintains communication with the Store Lead Consultant or production team to ensure deadlines and quality checks are met.
• Oversees shipping related services and activities.
• Communicates daily, weekly, and monthly goals, performance to plan, key performance metrics, customer issues, and company initiatives with the Store Manager and team.
• Complies with and enforces Fed Ex Office established policies and procedures and maintains an environment of controls.
• Assists the Store Manager in review and transmission of payroll and daily close‑out of POS.
• Performs all other administrative duties as needed, including scheduling, payroll management, training compliance, daily close‑out of POS, bidding, ordering, receiving supplies, and inventory controls.
• All other duties as needed or required.

• High School diploma or equivalent education.
• 1+ year of related experience; prior supervisory experience preferred.
• For new hires, meet all Fed Ex Office employment qualifications in force at the time of hiring.
• For current Fed Ex Office team members, meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook.

• Ability to stand for entire shift, excluding meal and rest periods.
• Ability to move and lift 55 pounds.
• Ability, on a consistent basis, to bend or twist at the waist and knees.
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members.
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction.
• Ability, on a consistent basis, to function in a fast‑paced environment under substantial pressure.
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time.
• Ability, on a consistent basis, to work with minimal supervision.
• Ability, on a consistent basis, to report regularly and maintain established business hours to support the Fed Ex Office business.

Quality Driven Management strives to deliver market‑leading customer experience, business excellence, and financial return through a Quality‑oriented culture and day‑to‑day application of Quality science. The role suggests areas for improvement in internal processes along with possible solutions.

• Works with management to reduce costs and wastes, and to optimize profitability in areas of responsibility.
• Applies Quality concepts presented at training during daily activities.
• Supports Fed Ex Office Quality initiatives.

Fed Ex Office is an Equal Opportunity Employer, including Vets/Disability. Fed Ex Office will provide reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process, if requested. Applicants who require accommodations should email

Fed Ex Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws (San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative, New York City Fair Chance Act, Philadelphia fair chance law). The existence of a criminal record is not an automatic or absolute bar to employment; it will be considered individually based on the relevance to the position and other factors.