Single Adult Emergency Shelter - Program Manager; Wed-Sat or Sun-Wed

The Program Manager is responsible for overseeing all supportive services at their assigned location. Core responsibilities include collaborative service delivery, team management, and program quality improvement through the identification of service gaps and support in implementing new initiatives. This mid-level leadership role supervises a team of direct service staff working varied shifts, including evenings, weekends, and overnights, and reports directly to the Director of Programs.

Limited travel in the Phoenix metro area using personal transportation is required.

• Demonstrates professional, timely, and accurate communication when responding to questions or requests from staff, funders, partners, and clients; researches information as needed to provide informed and respectful answers.
• Engages in collaborative problem-solving across all departments, approaching challenges with a solutions-focused mindset and a commitment to organizational success.
• Maintains accountability for assigned duties and deadlines, following through on commitments and proactively communicating barriers or support needed to achieve results.
• Models positive interpersonal behavior at all times, including refraining from gossip, negative commentary, or disrespect toward colleagues, clients, or partners; fosters a supportive, inclusive work environment.
• Represents CASS with professionalism and integrity in all interactions, promoting the organization and its mission positively and upholding CASS values in daily decision-making and conduct.
• Actively participates in meetings, trainings, feedback sessions, and daily interactions in an engaging, positive, and solutions-oriented manner; contributes constructively, listens respectfully, and supports a collaborative environment with coworkers, funders, and clients