Quality Assurance Inspector - Custodial Operations

Quality Assurance Inspector - Custodial Operations

Our Custodial Department has an entry-level opportunity for a Quality Assurance Inspector. This position plays a critical role in supporting our custodial teams by providing consistent, measurable, and objective data used to ensure high-quality service across Grounds.

The Quality Assurance Inspector assesses the and condition of UVA buildings—academic, housing, and other space types—using defined cleaning standards and APPA level criteria. This role requires strong attention to detail, objectivity, critical thinking, and comfort using technology. After initial training, the QA Inspector works largely independently, walking and scoring spaces daily to identify cleanliness deficiencies and document findings.

Although this is an independent role, you will have the flexibility to collaborate with colleagues, consult with supervisors, participate in team calibration sessions, and contribute your ideas for improving processes. We value the perspective of those closest to the work and encourage continuous improvement.

If you are self-motivated, detail-oriented, objective in your judgment, and meet the essential functions and physical requirements of the job, we’d like to talk with you—even if you’ve never held a similar position.

• Conduct thorough and objective inspections of assigned space types based on appearance conditions and APPA level standards.
• Utilize electronic tools (iPad, iPhone, SharePoint, Microsoft Suite, inspection software, etc.) to perform and record daily inspections.
• Document inspection results accurately, including detailed notations.
• Capture clear, context-rich photos to support scoring decisions.
• Work with supervisors, managers, frontline staff, and other inspectors to ensure scoring consistency and team-wide calibration.
• Support custodial teams by sharing findings that help improve service outcomes.
• Perform time‑sensitive additional inspections as assigned by the QA Manager to meet customer needs.
• Foster positive working relationships with team members and customers while remaining objective in inspection duties.
• Communicate effectively with internal stakeholders and building occupants when needed.

• Education:
  
  High school diploma or equivalent.
• Experience:
  
  One year of relevant or equivalent experience.
• Preferred:
  Knowledge of APPA levels and custodial operations; ability to demonstrate keen observation and sound judgment under time constraints.
• Licensure:
  Valid driver’s license with a zero or positive points balance, to be maintained throughout employment.

• Strong attention to detail and ability to make logical, objective, and consistent judgment calls.
• Willingness to learn and apply established quality assurance standards and scoring methods.
• Reliable, trustworthy, and committed to good attendance.
• Comfortable using technology, including mobile devices and software platforms.
• Ability to walk, stoop, and bend for extended periods while inspecting buildings.

$18.50–$21.50 hourly, commensurate with qualifications and experience. This position also offers an additional $2/hour for shift differential.

This is a full‑time, non‑exempt‑level position with UVA benefits.

This position works in the field 90% of the time assessing the quality of spaces cleaned. It requires walking, standing, climbing stairs, stooping, observing, using both hands to hold iPad and enter data or take photos, etc.

The position is based in Charlottesville, VA and must be performed fully on‑site.

• Please apply online and search for R0078716; include the following documents: CV/Resume.
• Upload all materials into the respective submission field, multiple documents can be submitted into these fields. Alternatively, merge all documents into one PDF for submission. Applications that do not contain all required documents or partial applications will not receive full consideration.
• References will be completed via UVA’s standardized process Skill Survey. A total of five references will be requested via Skill Survey during the final phase of the interview process. A total of three references is required.
• For questions about the application process, please contact Jessica Speth, at js9rk.

To learn more about UVA and in the Charlottesville area, visit UVA Life and Embark CVA.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities.  to read more about UVA’s commitment to non‑discrimination and equal opportunity employment.