Front of House Team Member

At Chick-fil-A, the Team Member role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Team Members gain life experience that goes far beyond serving a great product in a friendly environment. Team Members are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food.

Our Vision

To be Charlottesville's most caring company-winning hearts every day by serving guests with warmth, excellence, and genuine care.

Position Type:

* Full Time or Part Time (Open/Close/Weekends)

Our Benefits Include:

* A fun work environment where you can positively influence others

* Flexible scheduling (and closed on Sundays)

* Learning first-hand from an experienced Operator and Restaurant Leaders

* Intentional growth and development to help you reach your professional goals

* Scholarship opportunities

* Competitive pay

Front of House Team Member Responsibilities:

Core Responsibilities

Guest Experience

* Create a welcoming and friendly environment for every guest.

* Accurately take orders and ensure speed, accuracy, and attention to detail.

* Go the extra mile to make guests feel valued (carry trays, refresh beverages, greet warmly).

Teamwork & Communication

* Work collaboratively with peers and leaders to keep the front counter, dining room, and drive-thru running smoothly.

* Communicate guest needs and operational issues quickly and respectfully.

* Support kitchen and catering as needed during peak hours.

Cleanliness & Excellence

* Maintain dining, counter, and restroom cleanliness to Chick-fil-A standards.

* Follow health, safety, and sanitation protocols with integrity.

* Take pride in your appearance, uniform, and area of responsibility.

Growth & Development

* Seek feedback and coaching with humility and a desire to grow.

* Participate in team huddles, training sessions, and recognition programs.

* Demonstrate consistent reliability, positivity, and commitment to the team.

Key Competencies

* Hospitality Mindset

* Team Collaboration

* Attention to Detail

* Integrity & Reliability

* Strong Work Ethic

* Positive Attitude

* Smile & Create and Maintain Eye Contact

* Speak Enthusiastically

* Make Emotional Connections with Guests

* Honor and encourage others to follow the vision and values of the Restaurant

* Multitask quickly, yet thoroughly

* Be team-oriented, adaptable, dependable, with a strong work ethic

* Communicate effectively with guests and Team Members

* Adhere to Chick-fil-A rules and dress code at all times

* Other duties as assigned

* Works well independently and in a team environment

* Be willing and able to work a flexible schedule

* Have the ability to lift and carry upto 50 lbs on a regular basis

* Have the ability to stand for long periods of time

Most Chick-fil-A Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Work schedule

* Weekend availability

* Monday to Friday

* On call

* Holidays

* Day shift

* Night shift

Supplemental pay

* Other

Benefits

* Health insurance

* Dental insurance

* Vision insurance

* 401(k) matching

* Referral program

* Employee discount

* Paid training

* Other

Chick-fil-A - Woodbrook Drive FSU

350 Woodbrook Dr, Charlottesville, VA, 22901