Sales Floor Dept Supervisor - Pro Services

Sales Floor Dept Supervisor – Pro Services

Lowe's Companies, Inc.

All Lowe’s associates deliver quality customer service while maintaining a clean, safe and stocked store. As a Sales Floor Department Supervisor, your role involves leading and enabling the team to provide the best possible customer experience.

• Provide resources and tools to support associates in delivering excellent customer service.
• Assist with down‑stocking, area recovery, and contribute input into merchandising decisions.
• Monitor use of store power equipment and coach employees on safe behaviors and lifting techniques.
• Coach and train associates, delegate and follow up on daily tasks, manage performance, and ensure adequate department coverage.
• Handle customer-facing activities (greeting, clarifying needs, closing sales) and non‑customer-facing activities (inventory management, area recovery).
• Conduct safety walks, report hazards, and ensure compliance with safety and lifting directions.
• Supervise associates in other departments as needed and communicate with leadership about concerns and morale.
• Occasionally open or close the store or serve as manager‑on‑duty (MOD).

• High School Diploma or equivalent and 3 years of experience in a retail environment, or 5 years of retail experience.
• 1 year of customer service experience.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (direct report or not).
• Experience in training, mentoring and developing associates.
• Experience working cross‑functionally.
• Proficiency with Microsoft Office Suite.
• Ability to obtain sales‑related licensure or registration as required by law.

• 3 years of retail customer service experience.
• 3 years of experience supporting Pro customers.
• Direct report responsibility in a leadership role.
• Experience in the home improvement retail sector.
• Experience in a fast‑paced, dynamic retail environment.
• Experience in a key carrying role with manager‑on‑duty responsibilities.
• Experience using store computer systems (Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

• Full‑time, hourly positions typically scheduled 39‑40 hours per week.
• Availability morning, afternoon and evening any day of the week.
• Physical ability to perform tasks that require prolonged standing, sitting, lifting 25+ lbs.
• Travel may be required occasionally for meetings and training.

Seniority Level: Mid‑Senior level

Employment Type:

Full‑time

Job Function:
General Business and Customer Service

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on position offered, location, education, training, and/or experience.