Member Team Lead

Overview

Position Summary

• Assist management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines, and ensuring compliance with company policies and procedures.
• Support the Open Door Policy; participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members; process memberships, upgrades, and credit accounts; encourage renewals; participate in sales and marketing events; complete and maintain marketing recaps and other required documentation; strive to meet membership goals and promote the value of Sam's Club products and services.
• Provide and ensure member service by acknowledging the member and identifying member needs; assist members with purchasing decisions; locate merchandise; provide guidance and support regarding self‑service technology; assist members with transactions using registers or self-checkout; ensure club pickup orders are filled.
• Oversee the assigned area by handling claims and returns; zone the area; arrange and organize merchandise; identify shrink and damages; organize and maintain availability of carts and flatbeds; assist members with transporting items using cart retrieval equipment according to company policies and procedures; maintain parking lot cleanliness.
• Complete accounting records, file transactions, and other required documentation by following accounting office procedures; provide funds for proper register operation; create and interpret financial analysis reports; assist with accounting-related investigations; prepare daily deposits; prepare and oversee Cash Fund Transfers; investigate overages and shortages in cash drawers and the accounting office; maintain confidentiality and accuracy of financial and personal information.
• Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners; analyze and apply information from multiple sources; monitor progress and results; identify and address improvement opportunities.
• Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implement related action plans using the Open Door Policy; assist management with correcting ethical and compliance issues and problems.
• Lead and participate in teams by using and sharing resources, information, and tools; determine customer needs and business priorities; coordinate and execute work assignments; provide advice, feedback, and support to ensure timelines and work quality are achieved; model and help others adapt to change or new challenges.
• Respect the Individual by embracing differences, creating a workplace where associates feel seen, supported, and connected through a culture of belonging; create opportunities for all associates to thrive and perform; help attract the best talent.
• Respect the Individual by working as a team, building strong and trusting relationships; communicate with impact, energy, and positivity to motivate and influence.
• Respect the Individual by strengthening the team through mentoring others, recognizing contributions and accomplishments.
• Act with Integrity by maintaining the highest standards of ethics and compliance, modeling Walmart values, holding oneself and others accountable, and supporting Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Act with Integrity by acting in a selfless manner and being humble, self-aware, honest, fair, and transparent.
• Serve our Customers and Members by delivering results with the customer first…