Field Service Technician

At Quadient
, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

KEY RESPONSIBILITIES

Install, service or upgrade equipment onsite at customer locations

Configure hardware and embedded software components after installation, including advanced configuration and servicing of hardware and software business applications

Perform routine maintenance on technology equipment, and test equipment to troubleshoot issues

Diagnose general technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls

Provide training and guidance to customers on the proper operation and maintenance of products, teaching them how to use the equipment correctly

Collaborate with customers to understand their requirements and provide appropriate technical recommendations and solutions

Keep clients apprised of progress during maintenance or a down-system situation

Escalate issues in a timely manner

Ensure continuous improvement by sharing knowledge

Maintain all tools and equipment used during service calls

Manage the stock of replacement parts and equipment

Lift or move 50 lbs (22 kg), with or without accommodation, within OSHA guidelines

REQUIRED EDUCATION/QUALIFICATIONS/EXPERIENCE

4+ years of experience in Customer Service or equivalent experience, preferred.

4+ years of electrical/mechanical installation, troubleshooting, and repair experience, preferred.

Ability in reading technical diagrams, manuals, and schematics.

Troubleshooting and repairing both hardware and electronic components, preferred.

Valid driver's license, with a clean driving record.

Ability to diagnose and repair base level equipment

Ability to diagnose and repair mid-level equipment

Diagnose advanced technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls

Able to communicate effectively with customers, sales, and technology teams

Experience with Mail-related equipment, or parcel lockers a plus

Strong attention to detail and follow-up skills with the ability to identify and resolve problems

Ability to problem solve and operate independently

Strong organizational skills with the ability to multi-task and adapt as priorities change

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

#LI-NB1

This posting is for an existing vacancy. We use AI‑enabled tools to assist with screening and assessing applications. All hiring decisions are reviewed and made by humans.

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient
At Quadient, our Smart Work approach fosters…