Case Manager

Job Title: Case Manager |
Employment Status: Full-time, 40 hours per week |
Position Type: Emergency Assistance |
Location: Main office in Charlottesville with regular travel within the service area |
Telework: Up to 40% |
Minimum Requirements: High school diploma or GED and 1+ year of experience in customer service, social services, or client-facing roles.

Case Managers for MACAA’s Emergency Assistance program support Louisa, Nelson, and Fluvanna County residents who are seeking emergency financial assistance for a variety of needs including rent/mortgage, utility, fuel, automobile repair, and medications. Case Managers guide potential clients through a screening process to determine eligibility for assistance and, if eligible, assist them in completing the necessary steps to receive aid. This position offers clients empathy, resources, and efficient, equitable management of their case.

The role involves both client intake and case management duties, and it requires excellent communication, problem-solving, and organizational skills.

• Conduct intake procedures by helping clients to access and complete applications, determining client eligibility, distributing aid, and maintaining confidential records.
• Offer client referrals to additional resources supporting the financial needs of families in our service areas.
• Collect, analyze, and report on Emergency Assistance data to move the program forward, with a mindset of continuous growth and improvement.
• Complete data reports for submission to the team, senior leadership, the Board of Directors, and local, state, and federal partners and grantmaking agencies.
• Work with the team to streamline processes, improve equitable access to services, and support best practices.
• Build, maintain, and enhance partnerships with other local organizations and agencies to improve service delivery and build individual, family, and community resilience through advocacy.
• Be a valuable resource to the community by ensuring that information on how to access our services is widely available.

Minimum:

• High school diploma or GED.
• 1+ year of experience in customer service, social services, or client‑facing roles.
• Technology skills—learn new programs and troubleshoot independently.
• Ability to navigate high‑stress situations—calm demeanor and conflict resolution skills.
• Data‑management skills—organize and manage large quantities of information across multiple platforms while maintaining confidentiality.
• Multi‑tasking and prioritization skills—manage multiple clients, administrative work, and team development efficiently.
• Ability to work independently and with a team—complete significant tasks independently and collaborate when necessary.

Strongly preferred:

• 6+ months experience with client intake.
• Bilingual in English and Spanish. Increased pay for Spanish language skills is available.

Nice‑to‑have:

• 1+ year in Community Action, non‑profit, or community‑centered work.
• Understanding of the conditions of poverty—its evolution and impact on families.
• Experience implementing trauma‑informed services and care.

• Must pass background searches.
• Must have reliable, independent transportation. Travel between localities based on client needs will be required. Mileage reimbursement is available for travel to/from sites outside the position’s assigned work location(s).
• Must have reliable home internet.

• Generous PTO and paid holidays
• Voluntary group medical, dental, vision, and supplemental insurance coverage
• Employer‑paid life and disability insurance coverage
• Retirement and health savings plan options
• Opportunity to telework up to 40% of the time (2 days per week) pending program/operational needs

Please submit your application through our career center /careers. Internal applicants must apply through their ADP profile. Candidates must include a resume with their application. Incomplete applications will not be considered. Qualified candidates will be contacted for interviews.
Preference will be given to applications received by January 5.

MACAA is proud to be an equal opportunity employer. If you need reasonable accommodation during the application or hiring process, please call (434) 987‑2236.

Monticello Area Community Action Agency (MACAA) was established in 1965 to respond to poverty in Central Virginia. As a community‑integrated nonprofit, we have enabled thousands of people to overcome barriers and achieve self‑sufficiency. Our programs provide essential services to children, teens, and adults in our communities. We serve the City of Charlottesville and the Counties of Albemarle, Fluvanna, Nelson, and Louisa.

We work alongside local leaders and community partners in our service area to leverage our collective resources and experiences and create sustainable solutions that connect more families to opportunity – and make our region a better place to live for everyone.