CIBC Senior Client Service Specialist

Empower clients daily as a Senior Client Service Representative with CIBC in Charlottetown-Queen & Grafton. Use financial expertise to enhance customer interactions and address banking needs effectively.

At CIBC, you will join the Personal and Business Banking Team, providing essential support and financial guidance to clients.

Your role will involve assisting with transactions, answering questions, and connecting clients with the right resources. Working full-time on-site, flexibility for evening and weekend hours across different banking centers is essential to accommodate various client needs.

Key Responsibilities:

• Engage clients to manage accounts and products effectively

• Address client issues with ownership and accountability

• Leverage technology to educate clients on banking apps

• Foster meaningful customer interactions for enhanced experience

• Connect clients to specialized CIBC team members

Requirements:

• Experience in client service and financial services products

• Strong problem-solving and empathy skills

• Digital literacy and understanding of banking technologies

• Flexibility to work varied hours at different locations

• Passion for client engagement and relationship building

Bring your skills in customer experience, financial products, and technology to deliver meaningful support at CIBC.