Senior Solutions Consultant

Overview

As a Senior Solutions Consultant, you are the trusted bridge between our clients and our delivery team. You'll lead client engagements from kickoff through go-live — uncovering business needs, translating them into clear requirements, configuring our platforms to meet those needs, and guiding clients confidently through delivery and adoption. You aren't a developer, but you are deeply technical: comfortable with data models, APIs, integrations, and platform configuration.

You think like a business analyst, plan like a project manager, and communicate like a customer success leader — and you're excited to grow into a true Pimcore expert. You'll be the face of TORQ to many of our clients, the person they trust to give them straight answers and a clear path forward.

Location
:
We re headquartered in Charlottetown, PEI, but we ll consider remote arrangements within the Maritime provinces for strong candidates.

Technologies

You'll work day-to-day in Pimcore (we ll teach you), alongside tools like Linear, Slack, Claude, Postman, and Git (read access to inspect what the team is shipping). Familiarity with relational databases (SQL), REST APIs, JSON/XML, and general web architecture is highly valuable. You won t be writing application code, but you should be able to read enough of it to understand context and ask the right questions.

You will also be encouraged to experiment solutions using AI tools to validate concepts with clients and the delivery team.

• Clients trust you as their go-to expert and advocate.
• Projects are delivered on time, in scope, and on budget.
• You build deep Pimcore expertise within your first year.
• Requirements you produce are clear, complete, and lead to clean implementations the first time.
• The delivery team ships faster and with less rework because of the clarity you bring.
• Clients renew, expand, and refer because of the experience you create.

Our Passion
:
At TORQ, we exist to make our clients  lives better — by simplifying complexity, delivering measurable outcomes, focusing on the ROI of our clients, and building long-term digital foundations that grow with their business.

Our Niche
:
We re the go-to implementation partner for Pimcore implementation.

Our Core Values

• We Act with Purpose – We prioritize traction and results in every initiative, keeping projects focused on delivering real business value.
• Continuous Improvement – We iterate, learn, and refine — always raising the bar.
• High Ownership – We take responsibility for the outcome, not just the task.
• Solution Focused – We lead with answers and adapt to challenges.
• Professional – We bring clarity, consistency, and respect to every engagement.

• Client Discovery & Requirements:
  Lead workshops with client stakeholders to uncover business goals, current-state pain points, and desired outcomes. Translate what you hear into clear, structured requirements.
• Functional Design:
  Produce specifications, data models, and acceptance criteria that the delivery team can build against without ambiguity.
• Platform Configuration:
  Configure Pimcore (data classes, fields, layouts, perspectives, workflows, permissions) and adjacent platforms to meet client needs — leaning on out-of-the-box capability before custom development.
• Project Delivery:
  Own scope, timeline, budget, and stakeholder communication for your engagements. Run the cadence — standups, sprint reviews, status reports — and keep things moving.
• Expectation Management:
  Be the single point of contact clients trust when trade-offs need to be made, scope shifts, or hard conversations are needed.
• Cross-Functional Collaboration:
  
  Partner with developers and architects to estimate, validate, and demo solutions.
• Adoption & Training:
  Lead UAT, deliver client training, and support go-live so the work we ship actually gets used.
• Continuous Improvement:
  Capture learnings, contribute to our delivery playbooks, and help raise the bar for how we run engagements.

• Run discovery workshops, demos, and working sessions with clients ranging from mid-market to enterprise.
• Document requirements, user stories, process flows, and data models.
• Configure Pimcore…