Solutions Engineer; Pre-Sales

SpryPoint is modernizing how utilities serve their communities. As a high‑growth software company, we are shaking up the status quo in the utility industry with the first and only truly cloud‑native customer service and operations platform purpose‑built for modern utilities. Founded in 2011, we have grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean.

As a Solutions Engineer at SpryPoint, you will be the technical heartbeat of our sales cycle – taking prospects from initial interest to a business‑case decision. You will work closely with sales to understand utility needs, build tailored demos that connect our product to real problems, and serve as the trusted technical voice throughout the entire process. This front‑and‐centre role offers high visibility across the business and expects you to present compelling solutions to engineering and executive audiences.

• Own the technical side of the sales cycle, from discovery and requirements gathering through demo delivery, proposals, and RFP responses
• Build and deliver tailored, configured product demonstrations that connect SpryPoint’s capabilities to a utility’s specific needs and pain points
• Become a product expert across SpryPoint’s full suite – SpryCIS, Spry Engage, Spry Mobile, and more – and stay sharp on industry trends and emerging technologies
• Design solutions that are practical, usable, and built around how utilities actually operate
• Serve as a trusted technical advisor to prospective customers throughout the sales process – the person they turn to when they have hard questions
• Partner closely with Account Executives across territories to move deals forward
• Support technical proposals, system architecture documentation, and RFQ/RFP responses
• Represent SpryPoint at field marketing events, conferences, our National Users Conference, and regional trade shows
• Travel approximately 25% of the time, with occasional peaks up to 50%

• 5+ years of experience demoing and selling SaaS solutions to utilities in North America – you know this world
• Deep knowledge of utility software, including Customer Information Systems (CIS), Customer Self‑Service, Mobile Field Service, Work Orders, Asset Management, and CMMS
• Familiarity with the broader utility software ecosystem – ERP, SCADA, OMS, AMI, MDM
• A solid understanding of utility operations across electric, water, wastewater, gas, broadband, and sanitation
• Exceptional presentation and communication skills – you can walk a room of skeptical engineers and a C‑suite exec through the same demo and land it both times
• Strong active listening and discovery instincts – you ask the right questions before you start talking about solutions
• A collaborative spirit and low‑ego approach to working with sales, technical, and customer success teams
• Comfort with travel and the ability to thrive in a remote‑first environment
• Demo2
  
  Win training or a similar program is a nice bonus, but a track record of winning deals matters more

• Remote‑first environment with flexible working hours across North America and hub offices in Charlottetown & Atlanta
• Competitive total rewards – comprehensive compensation package that grows with you
• Complete setup – Mac Book plus funds to create an ideal home workspace
• Total wellness – health, dental, vision, and life insurance from day one
• Generous PTO and unlimited sick days
• Future security – RRSP (Canada) and 401(k) (US) matching programs
• Continuous growth – annual development fund and tuition assistance
• Team connection – annual company events and team offsites that bring us together

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SpryPoint is an equal‑opportunity employer committed to creating an inclusive environment where everyone…