Buchanan Technologies ITSM Consultant

Advance your ITSM career with Buchanan Technologies in Charlottetown, Prince Edward Island, serving as an ITSM Process Analyst / Tool Power User. Contribute to client-facing conversations and tool adoption planning.

This consulting position demands a solid ITSM background and the capacity to document business requirements effectively.

You'll work with enterprise ITSM solutions like BMC Helix or Service Now, guiding clients through best practices in areas such as Problem Management and Asset Management. Support organizational training and ensure smooth implementation amidst client needs.

Key Responsibilities:

• Lead client workshops for ITSM process discovery

• Compile business and process requirements efficiently

• Document existing and proposed ITSM workflows

• Aid in process improvement discussions

• Help develop training and adoption plans for clients

Requirements:

• Hands-on experience with ITSM operations or service desk

• Familiarity with tools like Service Now or BMC Helix

• Expertise in requirements documentation and analysis

• Exceptional communication skills for diverse stakeholders

• Comfortable engaging with clients in a virtual setting

Bring your ITSM expertise to help clients enhance their service management capabilities.
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