Sr. Manager SAP Billing Systems and Transformation

Job Brief

The SAP Billing Systems and Transformation Manager provides strategic leadership and direction for DHL eCommerce Americas’ SAP billing landscape, ensuring the systems, processes, and teams collectively enable the company’s business and financial objective.

Certified as a Great Place to Work and a Top Employer, DHL is dedicated to fostering a positive, collaborative, and supportive environment for all, with competitive compensation and exceptional perks that support both personal and professional growth.

At DHL, our people are our greatest asset! Everyone’s contribution drives us to be the world's #1 logistics company.

This role is pivotal to realizing DHL eCommerce Americas’ BRIM vision — empowering the business to “collect what we deserve” through a highly flexible, automated, and reliable rating and billing platform. The manager will lead the regional migration from the legacy SAP R/3 ECC6 SD billing platform to the modern SAP BRIM (Billing and Revenue Innovation Management) platform, acting as the primary liaison between country business functions, the global SAP organization, and implementation partners.

They will oversee the full BRIM program lifecycle — from exploration and design through development, testing, deployment, and rollout — ensuring all billing processes remain accurate, compliant, and efficient throughout the transition.

The manager will own the operational health of the billing ecosystem — overseeing daily/weekly billing cycles, system performance, inbound and outbound billing interfaces and change management — while leading a small, high‑performing team of SAP functional and technical experts to continuously improve reliability, scalability, and business value.

• SAP BRIM Migration Leadership
  • Lead all phases of SAP BRIM migration: planning, design, build, testing, deployment, and post‑go‑live stabilization.
  • Act as the primary regional contact for global SAP teams and external implementation partners, ensuring alignment with global templates and governance standards.
  • Translate complex business requirements into technical deliverables that align with BRIM modules: SOM, CM, CC, CI, and FICA.
  • Oversee data migration strategy from SAP SD to BRIM, ensuring data integrity, accuracy, and compliance.
  • Plan and execute the customer migration strategy from SAP SD to BRIM to ensure seamless go‑live and business continuity.
  • Drive cross‑functional coordination across Finance, Billing Operations, Customer Service, Commercial, and Inbound Systems teams.
• Operational Management
  • Manage daily and weekly billing cycles, ensuring completeness, accuracy, and timeliness of customer invoices.
  • Oversee performance, health, and availability of the billing system; coordinate with global teams for patch management, upgrades, and performance tuning.
  • Ensure adherence to SLAs for issue resolution, system availability, and change request turnaround.
  • Maintain detailed system and process documentation, including architecture, configuration, and business logic.
  • Establish strong monitoring and reconciliation processes to ensure end‑to‑end accuracy from transaction to invoice to cash collection.
• Team and Project Management
  • Collaborate with, manage and mentor a small team of SAP developers responsible for ongoing system development and support.
  • Lead project planning, estimation, resource allocation, and tracking to ensure deliverables are completed on time and within budget.
  • Provide regular project status reports and risk assessments to stakeholders and senior management.
  • Coordinate and support user acceptance testing, business sign‑off, and production cutovers.
  • Promote proactive communication and change‑management practices to minimize business disruption during system transitions.
• Continuous Improvement and Governance
  • Evaluate and recommend process or system improvements aligned with DHL’s digital transformation and automation objectives.
  • Ensure consistent documentation of business requirements, solution design, and test cases.
  • Enforce adherence to IT change‑control policies, audit requirements, and security protocols.
  • Partner with finance leadership to align billing performance with…