Part Time IT Service Desk Analyst

Support internal networks and applications at Buchanan Technologies in Charlottetown as a part-time IT Service Desk Analyst. Provide excellent technical support via phone, email, and chat to resolve user issues efficiently. In this role, you will resolve technical problems related to desktop support, network connectivity, and various software applications for internal users.

You must effectively communicate technical information to non-technical staff while working from 8 PM to 1 AM AT. Your ability to multitask and document assistance in a ticketing system is essential for this position.

• Respond to technical support requests via multiple channels
• Troubleshoot software and hardware issues
• Document incidents and solutions in the ticketing system
• Collaborate with teams for escalated issues
• Adapt to a versatile schedule and fast-paced environment

• Solid understanding of basic network components
• Proficiency in Windows, Mac, and MS Office
• Strong problem-solving skills and customer service orientation
• Previous technical support experience preferred
• Willingness to complete certifications after hiring

Bring your technical expertise, communication skills, and problem-solving abilities to help Buchanan Technologies deliver outstanding service.