Service Desk Analyst at Buchanan Technologies

Join Buchanan Technologies as an After hours Service Desk Analyst in Charlottetown. This full-time role supports internal networks and applications, providing essential troubleshooting via phone, chat, and email.
In this role, you'll troubleshoot various technical issues, support end-users on diverse operating systems, and assist with hardware and software configurations. You will handle customer inquiries with professionalism while documenting incidents in a ticketing system. Successful candidates can work flexible shifts, including nights and weekends.

Key Responsibilities:

• Provide support for network and application issues

• Troubleshoot desktop and mobile device problems

• Document incidents and troubleshooting steps

• Respond to support requests promptly and clearly

• Collaborate with other support teams when necessary
Requirements:

• Understanding of basic network components

• Experience in customer service or technical support

• Strong written and verbal communication skills

• Ability to work independently under pressure

• Willingness to complete certifications post-hire
Elevate your technical skills and customer support experience at Buchanan Technologies as an effective Service Desk Analyst.
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