Part-Time IT Support Analyst

Support internal users with exceptional service as a part-time IT Service Desk Analyst at Buchanan Technologies in Charlottetown. Provide swift technical assistance via various communication channels.

As part of the technical support team, you will focus on resolving desktop support, network connectivity, and software application issues. Effective communication with non-technical staff and adaptability to a varied schedule from 8 PM to 1 AM AT are required for success in this role.

Key Responsibilities:

• Address technical support requests through phone, email, or chat

• Identify and troubleshoot hardware and software problems

• Record incidents and resolutions within the ticketing system

• Work collaboratively for escalated support issues

• Manage a responsive and flexible work pace

Requirements:

• Understand fundamental network components

• Skilled in Windows, Mac, and Microsoft Office

• Excellent problem-solving and customer service orientation

• Technical support background preferred

• Commitment to pursuing relevant certifications after onboarding

Enhance your career by applying your tech skills to provide stellar support at Buchanan Technologies.
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