Technical Support Analyst

Position: After hours Technical Support Analyst
Elevate your career as an After hours Technical Support Analyst with Buchanan Technologies in Charlottetown.

This role offers full-time shifts for providing critical support for internal tech issues via multiple communication channels.

As a Service Desk Analyst, you will assist internal business partners by troubleshooting technical problems on Windows and Mac systems. Your tasks include answering support requests, documenting solutions in a ticket management system, and ensuring quality customer service. Flexibility in working shifts including weekends and holidays is essential.

Key Responsibilities:

• Resolve issues related to network connectivity and applications

• Assist users with hardware and software configurations

• Document technical incidents and resolutions

• Communicate effectively with non-technical staff

• Work collaboratively with technical teams for escalated issues

Requirements:

• Solid understanding of network components

• Experience in call center or technical support roles

• Strong analytical and problem-solving skills

• Excellent attention to detail in multi-tasking

• Commitment to continuous learning and certification

Make a significant impact in IT support with Buchanan Technologies by delivering exceptional service and expertise.
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