Revolution Technologies IT Support Lead

Embrace a leadership role as the IT Service Desk Lead with Revolution Technologies in Charlottetown, Prince Edward Island. Spearhead service desk operations, enhance user experiences, and focus on continuous service improvement.

This on-site role requires a minimum of 5 years of experience in IT support with a solid foundation in service management practices. You will be responsible for managing the service desk’s workflows, ensuring effective communication, and actively participating in vendor coordination and process enhancements. Strong technical acumen and customer servicing skills are essential.

Key Responsibilities:

• Lead service desk daily operations and processes

• Enhance ticket management practices and quality standards

• Report on performance metrics to raise service levels

• Mentor staff and conduct IT training sessions

• Manage device refresh initiatives and user support

Requirements:

• 5 years of progressive IT support experience

• Relevant degree or diploma in technology

• Background in supervisory roles is beneficial

• Excellent problem-solving and communication abilities

• Capability to handle physical IT equipment

Play a pivotal role in delivering outstanding IT support through effective leadership at Revolution Technologies.