Educational Support Operations Specialist

Position: Educational Support Operations Specialist Role
Join Stemble as a Support Operations Specialist, providing vital support to students and instructors in a remote setting. You'll manage inquiries, resolve issues, and maintain communication flow.

Working full-time from anywhere in Canada, you will be tasked with handling the Hub Spot support queue and addressing first-line issues.

Your role here is pivotal in recognizing problems and escalating them appropriately to safeguard the quality of education offered by Stemble. Strong attention to detail and a structured approach are fundamental in supporting our teaching teams effectively.

Key Responsibilities:

• Manage weekday support requests efficiently

• Provide clear assistance to users

• Resolve common issues following established guidelines

• Ensure smooth communication for ticket handoffs

• Identify and escalate broader issues when necessary

Requirements:

• Experience in customer service or similar areas

• Clear communication is crucial

• Detail-oriented troubleshooting mindset

• Proficient in utilizing tools like Hub Spot

• Interest in STEM education or similar fields

Contribute to the educational experience across North America by supporting Stemble's teams effectively.