Buchanan Technologies IT Support Analyst

Become an IT Support Analyst with Buchanan Technologies in Charlottetown, providing after hours technical assistance. This role requires active troubleshooting of network and application issues for internal clients.

In this full-time position, you will handle technical support requests through phone, chat, and email. Strong problem-solving abilities and the capacity to explain technical matters to non-technical users are crucial. You will also document all interactions clearly and participate in various shifts.

Key Responsibilities:

• Troubleshoot end-user issues with desktop applications

• Assist with network and mobile device issues

• Maintain clear documentation of support incidents

• Provide timely responses to technical requests

• Collaborate with teams for efficient problem resolution

Requirements:

• Proficiency in both Windows and Mac OS environments

• Customer service experience preferred

• Strong communication skills in English

• Ability to work independently and follow processes

• Openness to undertaking further technical training

Contribute to a supportive technological environment at Buchanan Technologies by applying your expertise and customer service skills.