Bilingual Spanish Service Desk Analyst

Enhance customer support as a Bilingual Spanish Service Desk Analyst at Buchanan Technologies. This role requires professional proficiency in Spanish and English to provide exceptional technical support to users.

As a vital member of the Service Desk team, you'll assist end users across North America using phone, chat, and email. You’ll be responsible for troubleshooting various technology issues, ensuring effective resolution, and documenting relevant incidents. Your technical expertise will support a diverse user base, enriching their service experience.

Key Responsibilities:

• Deliver empathetic support in Spanish and English

• Troubleshoot hardware, software, and connectivity issues

• Document incidents and service requests accurately

• Collaborate with team members across various locations

• Contribute to continuous improvement initiatives

Requirements:

• Professional proficiency in Spanish and English

• Strong customer service and communication skills

• Basic computer knowledge and troubleshooting skills

• Ability to work both independently and within a team

• Previous customer service experience preferred

Bring your bilingual skills and technical acumen to foster exceptional user experiences at Buchanan Technologies.