Bilingual French Service Desk Analyst

Use French and English to deliver technical support as a Bilingual Service Desk Analyst at Buchanan Technologies. Troubleshoot issues through multiple customer channels.

This customer-focused analyst supports users across North America and around the world. The work combines communication, problem solving, and technical troubleshooting. Support includes Microsoft Windows, Microsoft 365, account administration, and common business applications while documenting incidents and resolutions.

• Support customers by phone, chat, email, and self-service
• Troubleshoot hardware, software, access, email, and connectivity issues
• Perform password resets and user access requests
• Document incidents, requests, activities, and resolutions accurately
• Escalate complex issues to specialized support teams

• Professional working proficiency in French and English
• High School Diploma or equivalent
• Strong customer service and communication skills
• Basic computer proficiency and accurate documentation ability
• Ability to work independently and within a team

Apply bilingual communication, customer service, and troubleshooting skills while supporting Buchanan Technologies users across diverse technology environments.