Emergency Shelter Case Managers - Casual

The Department of Housing and Communities is committed to Equity, Diversity, Inclusion and Accessibility. Our goal is to build a public sector workforce that reflects the diverse communities we serve and to promote welcoming, diverse, inclusive, respectful workplaces that are accessible to all. We welcome all interested individuals including Indigenous People, persons with disabilities, Black, racialized, ethnic and culturally diverse groups, as well as people regardless of their sexual orientation, gender identities, and gender expressions.

Those looking for more information are invited to visit our Equity, Diversity, and Inclusion Policy.

This position provides client care and daily supervision in a community-based emergency shelter. The incumbent is responsible to provide residential care and implement behavioral modification and management strategies under the supervision of shelter manager within a team approach. Clients are persons experiencing homelessness, who have very complex needs, including mental health challenges, severe behavioral issues, and active substance use. Shelter staff will work with clients, the surrounding community, community service organizations and healthcare professionals to bring about positive outcomes for clients.

What we Offer:

• Flexible working hours
• Free Parking

Duties will include:

• Follow policy and procedures for the safe management of clients;
• Use respect, non-violent crisis intervention, and motivational interviewing techniques to establish a supportive relationship with clients;
• Intake and Assessment:
  Work collaboratively with the client to assess their situation, problem solve and develop realistic case plans which will promote steps toward dealing with barriers in their lives. Intake also includes the safe storage of personal and prohibited items, and authorized consent forms;
• Review steps and progress of plans with clients when they are at the shelter;
• Establish follow up with service partners to support connection to needed services and follow through. Create a record of efforts so team is aware of plan;
• Provide reliable, consistent conditions for development of a trusting environment that accepts the client where they are, promotes greater awareness in problem-solving, communicating, adapting to changes in clientele and their needs;
• Provide direct supervision to complex clients at high risk to themselves or others, which may include measures to keep them and staff safe;
• Anticipate crisis by engaging in dynamic security with clients in the short and longer term. This includes maintaining intelligence regarding relational issues between clients and other information that could precipitate an altercation;
• Work respectfully with a variety of vulnerable clients, including Indigenous peoples, BIPOC, LGBTQ2
  
  SIA+ and others. Clients may have pets and be couples as well;
• Establish good work relationships and collaborative arrangements across sectors, community groups, and other agencies.;
• Advocate for clients, raise issues of need and promote fair and equitable treatment;
  Educate partners as needed to the challenges, barriers and strengths of individuals experiencing homelessness;
• other duties as required.

Minimum Qualifications:

• Must have a successful completion of a program from a community college in a related field and/or successful completion of a bachelors degree with major coursework in the social sciences;
• Demonstrated equivalencies will be considered;
• Be knowledgeable and have experience in working with vulnerable people and demonstrate the ability to deal with significant behavioral issues in a professional manner;
• Will require strong skills and nonviolent crisis intervention, behavior management and ability to implement behavior modification strategies;
• Must be able to work independently and in a self-supportive manner, and this position requires flexibility, adaptability, and highly effective communication skills;
  Must be prepared to work shift work and be flexible with your work schedule;
• Require strong skills and nonviolent crisis intervention, behavior management and ability to implement behavior modification strategies;
• Must have CPR first aid certification,…