Family Support Coordinator

The Alzheimer Society of PEI (ASPEI) is a non‑profit organization committed to improving the lives of Islanders affected by Alzheimer’s disease and other dementias. Our mission is to alleviate the personal and social consequences of Alzheimer’s disease and other dementias and to promote the search for a cause and a cure.

The Society offers programs and services to support persons with dementia, family care partners, other family members and friends so they have the help they need today and have hope for the future. We work in collaboration with other health and community support providers to ensure quality across the system of care for all affected.

The Family Support Coordinator helps persons diagnosed with dementia, their care partners, family members, and friends have timely access to information, resources, ongoing supportive counselling, learning opportunities and specialized programs and services that support families in living better with dementia.

In this direct client service role, they will support a caseload of persons and families who have received diagnosis of dementia. Through standardized screening and assessment processes they will help identify needs, make recommendations that align with client goals, and help families navigate to services that can support them in their communities.

Working as part of a team across PEI, the Family Support Coordinator delivers the services of the First Link program to achieve the following outcomes:

• Provide families facing a diagnosis of dementia with support and system navigation assistance throughout the continuum of illness
• Improve quality of life, client experience, and wellbeing for the person living with dementia and their caregivers
• Help family care partners build capacity and competency to effectively manage the caregiving role and reduce crisis situations
• Support persons living with dementia to remain in their own homes and community for as long as possible, should that be their preference

• Advance the vision, mission, and values of ASPEI
• Participate in Strategic and Operational Planning
• Assist in Society fundraising, and other special events as needed
• Represent ASPEI on committees and working groups as required
• Acts as spokesperson for media and other public engagement opportunities
• Project management and implementation of special projects, services, and pilots

The Family Support Coordinator implements ASPEI’s First Link program and other services to support persons and families affected by dementia:

• Receive new client referrals to ASPEI’s First Link program, gather information for client intake, and review or conduct assessments
• Facilitate early intervention (pre and post-diagnosis) and ensure that clients have a point of contact for support throughout their life with dementia
• Work with clients to determine current and future needs and goals, and establish appropriate intervention plans
• Assist in the coordination of care across service providers, and maintain strong partnerships within health and community care
• Maintain confidential and accurate client records in compliance with relevant privacy legislation and internal policies
• Ensure that client consents, privacy, and confidentiality are maintained in compliance with legislation, professional standards/regulations, and policies

• Support clients in navigating the system of care to access appropriate services and supports based on their individualized care plans
• Pro-actively facilitate and advocate for referrals, connections, information exchange and coordination between clients and service providers
• Facilitate care conferences between clients/care partners and other…