Service Coordinators

Jobs for Humanity is collaborating with Upwardly Global and with Nichols Enterprises to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company Name:
Nichols Enterprises

Charlton Oil and Propane in Charlton is seeking to fill a full-time experienced year‑round permanent Service Coordinator position for first shift, 40 hours week, Monday‑Friday, 8‑hour shifts, wage $24‑27.50/hr the Service Coordinator will manage the process of new customer installations, service calls, and annual cleanings. They will be responsible for the efficient scheduling and dispatching of the Master Plumber, LP Gas Installer, and Service Technicians, ensuring timely and effective service delivery to clients.

The role involves scheduling, emergency scheduling, managing work orders, permitting, and communicating with customers. Administrative support and team operations are also included.

• Manage daily operations of service activities, ensuring timely and efficient dispatching and job completion.
• Manage permit applications, track inspections and approvals, and learn permitting processes for each town served.
• Monitor and manage service calendars and schedules to ensure timely completion of appointments and schedule follow‑up services when necessary.

• Communicate with customers via phone, email, or online portals to confirm appointments, provide service updates, and address any scheduling conflicts or changes.
• Address and resolve any issues or emergencies that arise during service delivery.
• Reallocate resources and reschedule appointments as needed to meet client needs.

• Ensure service activities comply with regulations and safety standards.
• Learn basic gas and oil regulations/codes and participate in regular classroom and online training.

• Experience working within a team of contractors/service employees.
• Proven experience in scheduling, customer service, or administrative roles.
• Experience using online service scheduling tools such as Housecall Pro, Jobber, Service Titan or similar.
• Relevant experience in the energy industry, contracting, construction, or home improvement is desired.
• Strong communication and customer service abilities.
• Strong organizational and problem‑solving skills.
• Ability to learn and participate in classroom and online training.
• Able to pass a CORI check.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industries:
  Technology, Information and Internet