Sales and Customer Care Trainer

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Sales and Customer Care Trainer page is loaded## Sales and Customer Care Trainer locations:
Charlton, UKtime type:
Full time posted on:
Posted 16 Days Agojob requisition :
R-16366

Job Description Our global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience across mobile, tablet and desktop, with easy returns.

We have 9 distributions centres and 11 Customer Care centres who work with in 11 different languages and are available 24/7, 365 days a year.

The Sales and Customer Care Training team is now seeking a talented Trainer to join the team based in our offices in Charlton, South East London. Reporting to the Sales & Customer Care Training and Quality Manager.
** Besides a competitive salary, we can offer you:
*** Performance bonus schemes dependant on the type of role you are in
* A pension that both you and the company contribute too
* A portal with an array of discounts on things like theme park and cinema tickets
* Our famous staff discount along with exclusive staff sales
* Private healthcare for you and your family
* Flexible working
* A chance to be part of a fun and caring team that support each other
** Here is a breakdown of what you’ll be doing:*
* • Training solutions - you will deliver in a variety of styles: classroom, workshops, coaching, facilitation, written training materials, role plays  
• Professional delivery – you will deliver in a knowledgeable and confident way  
• Topics – you will focus on the main areas of new starter inductions, customer care communication and inventory platforms, and service.  
• Creation – you will create training solutions in response to commercial needs and in accordance with the training department strategy  
• Commercial awareness - you will be aware of Customer Care KPIs and continuous evaluate the ROI of all your training initiatives  
• Training opportunities – you will continuously identify and share new training ideas with CC Training Manager and Training Team  
• Relationships – you will develop and maintain successful working relationships with all your key stakeholders  
• Point of contact – you will be a knowledgeable ‘go to’ and able to react and respond efficiently to urgent/ ad-hoc training needs  
• Informed – you will use your own initiative to stay up to date with business and industry developments  
• Partner - with the Customer Care Leads Team to add value and propose solutions and improvements to customer experience  
• Flexibility - at times you may also need to work a flexible shift pattern to match the needs of the business, including weekends.  
• International – you will be required to travel to other locations from time to time to deliver training programs    
** The type of person we are looking for:*
* • Analysis – you must be a sharp critical thinker and logical decision maker  
• Meeting deadlines – you thrive under pressure and deliver using strict time management  
• Communication – you are a phenomenal communicator, with engaging presentation and public speaking skills  
• Creativity – you present old and new concepts in an innovative and memorable way  
• Success focused – you are a creative problem solver who can overcome obstacles to achieve the end goal  
• Leader by example – you have an infectious positive attitude and wholeheartedly endorse YNAP values and business priorities, applying discretion where required  
• Customer champion – you always put the customer first and relentlessly encourage those around you to do the same  
• Experience – you have either a training or management background and thrive on coaching and developing people to achieve their best

From the moment you join the YOOX NET-A-PORTER GROUP we are committed to making…