Shift Lead

Culture

• Model positive communication and teamwork across all hospital area
• Provide real-time coaching, support, and feedback to team members
• Assist in training new staff and reinforcing hospital protocols
• Monitor and maintain hospital standards for cleanliness, safety, and efficiency
• Confirm controlled drug logs, inventory use
• Ensure all team members take scheduled breaks and return in a timely manner

• Ensure smooth check-in and check-out processes for clients
• Assist with client communication, including resolving escalated service concerns
• Support receptionists in maintaining a clean, organized, and welcoming lobby area
• Oversee patient flow from admission to discharge
• Ensure proper handling, restraint, and monitoring of patients during exams and treatments
• Support technicians and assistants in maintaining medical records, lab samples, and treatment logs
• Be able to work on the floor in the capacity of a licensed technician, veterinary assistant, or client care specialist as hospital needs require

• Serve as the go-to resource for staff questions and problem-solving during shifts
• Delegate and prioritize tasks to ensure hospital flow and timely patient care
• Monitor scheduling flow and adjust as needed to prevent bottlenecks
• Ensure financial transactions and invoicing are handled accurately
• Help troubleshoot equipment or supply issues and notify management when repairs/orders are needed
• Complete and submit a shift summary or handoff report to leadership
• Escalate concerns or performance issues to the Practice Manager when needed

• Excellent communication, leadership, and problem-solving skills.
• Ability to remain calm under pressure and manage competing priorities.
• Flexible and team-oriented mindset.

Minimum 2+ years of veterinary hospital experience (customer service, technician, or assistant).

Strong knowledge of hospital protocols and client service standards.

Previous leadership or training experience preferred.

• Competitive Compensation
• PTO for Part-Time & Full-Time Team Members (Inclusive of Vacation, Sick, Personal & Holiday)
• Medical, Dental, and Vision Insurance
• Telemedicine
• Wellness & Mental Health Resources
• Employee Assistant Program (EAP)
• Life & Disability Insurance
• Health Savings Account
• Pet Insurance
• Pet Discounts
• 401k
• CE Allowance
• Opportunity for Equity and Advancement
• Flexible Schedule to Allow for Work-Life Balance

Hometown Veterinary Partners is committed to providing equal employment opportunities to all aspects of employment and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.