Field Service Manager

Overview

Critter Control Operations (CCO) is seeking a driven and skilled District Service Manager to join our team. In this role, you will oversee and lead a team of technicians responsible for wildlife exclusion and repair services for residential and commercial properties. You will be directly involved in ensuring a high level of service quality, driving team performance, and maintaining compliance with safety and technical policies.

If you have strong leadership abilities, a background in service management, and a passion for wildlife control, this role could be for you!

• Lead and train a team of technicians to deliver high‑quality wildlife exclusion and pest control services, ensuring that all service standards are met.
• Conduct regular field inspections to ensure compliance with safety protocols and monitor the quality of service delivery.
• Manage routing and scheduling to optimize service delivery and operational efficiency, balancing workloads across the team.
• Assist with recruitment, onboarding, and ongoing training of new team members, fostering their development and maintaining service excellence.
• Oversee service fleet maintenance within the district, ensuring vehicles are properly serviced and operational at all times.
• Act as a resource for service and customer satisfaction, addressing concerns, resolving complaints, and working to improve customer retention.
• Cover open routes and jobs when necessary due to employee vacations or turnover, maintaining continuity of service.
• Manage district chemical orders and wildlife control supplies, ensuring all materials are adequately stocked and properly managed (M&S management).
• Monitor and manage accounts receivable in partnership with the District Manager to ensure timely payments and account resolution.
• Conduct regular ride‑alongs with technicians, providing real‑time feedback and ongoing training to support continuous improvement.
• Ensure employee licensure and assist with renewals, ensuring all district employees are in compliance with state regulations.

• Competitive Annual Salary: $55,000-$60,000/Annually!
• Comprehensive benefits package including health, dental, and vision insurance.
• 401k with generous match
  , Employee Stock Purchase Plan (
  ESPP
  ).
• Six (6) Paid Holidays Annually!
• PTO accrual based on tenure – 3 weeks beginning first full year!
• Tuition reimbursement up to $5,250/year (federal max) OR free tuition on approved programs through Purdue Global!
• Ongoing training and professional development opportunities!
• Supportive team environment with a focus on work‑life balance.
• Opportunities for career advancement within the Rollins Family of Brands!

• Lead and train a team of technicians to deliver high‑quality wildlife exclusion and pest control services, ensuring that all service standards are met.
• Conduct regular field inspections to ensure compliance with safety protocols and monitor the quality of service delivery.
• Manage routing and scheduling to optimize service delivery and operational efficiency, balancing workloads across the team.
• Assist with recruitment, onboarding, and ongoing training of new team members, fostering their development and maintaining service excellence.
• Oversee service fleet maintenance within the district, ensuring vehicles are properly serviced and operational at all times.
• Act as a resource for service and customer satisfaction, addressing concerns, resolving complaints, and working to improve customer retention.
• Cover open routes and jobs when necessary due to employee vacations or turnover, maintaining continuity of service.
• Manage district chemical orders and wildlife control supplies, ensuring all materials are adequately stocked and properly managed (M&S management).
• Monitor and manage accounts receivable in partnership with the District Manager to ensure timely payments and account resolution.
• Conduct regular ride‑alongs with technicians, providing real‑time feedback and ongoing training to support continuous improvement.
• Ensure employee licensure and assist with renewals, ensuring all district employees are in compliance with state regulations.

• High school diploma or equivalent;…