Senior Sales and Customer Care Consultant

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Senior Sales and Customer Care Consultant page is loaded## Senior Sales and Customer Care Consultant locations:
Charlton, UKtime type:
Full time posted on:
Posted 8 Days Agojob requisition :
R-16517

YOOX NET-A-PORTER GROUP is the world leader in online luxury and fashion, comprising a complete luxury retail ecosystem. The Group sells directly to customers globally through its own family of multi-brand online shops NET-A-PORTER, MR PORTER, YOOX and THE OUTNET. The Group’s Online Flagship Stores Division partners with leading luxury brands to power their e-commerce  delivers incredible fashion for incredible women.

As the world’s leading luxury retailer with the most authoritative product edit globally, the site offers the ultimate curation of fashion from the most coveted designer brands, the most exceptional assortment of fine watches and precious jewelry, and more than 200 specialist beauty brands. Its discerning edit places special emphasis on highlighting the creativity and promise of the next generation of fashion talent via the Vanguard, a program for emerging brands.

Consideration for environmental and social impact increasingly shapes the product offering, and the launch of the NET SUSTAIN platform, was created to showcase brands that place sustainability at the core of their product. Uniting content and commerce to deliver an immersive and inspiring customer experience, NET-A-PORTER speaks to a global community and features a dedicated editorial vertical with PORTER, which is renowned for its award-winning content featuring a diverse range of incredible women.

Since launching in February 2011, MR PORTER has established itself as the world’s leading, award-winning online destination for men’s style, with an unparalleled product offering from the best menswear and luxury brands, including categories that range from fine watches and lifestyle through to own labels Mr P. and Kingsman.

MR PORTER produces unmatched digital and printed content across its shoppable online magazine, The Journal, and its bi-monthly newspaper, The MR PORTER Post. In 2019, MR PORTER founded MR PORTER Health in Mind, a content and fundraising initiative in partnership with November, developed to raise awareness around men’s mental and physical health.

The Customer Care Division (NET-A PORTER & MR PORTER) are now seeking a talented Senior Sales and Customer Care Consultant to join the team. Some of the essentials for you to know are:

Location:

Our DC1 office in Charlton

Hours:

37.5 hours per week, shifts range between 7.30am-9.30pm, with weekend rotation

Department Size: 70 approx

Reporting into:
Customer Care Assistant Manager Besides a competitive salary, we can offer you:

Performance bonus schemes dependant on the type of role you are inA pension that both you and the company contribute tooA portal with an array of discounts on things like theme park and cinema tickets

Our famous staff discount along with exclusive staff sales

Private healthcare for you and your family

Flexible working

A chance to be part of a fun and caring team that support each other

Here is a breakdown of what you’ll be doing:

Act as a brand ambassador for THE NET-A-PORTER GROUP ensuring an outstanding service and shopping experience are provided for our customers with every contact, in all forms of communication (current contact channels include; telephone, email, live chat and social media)
Take a proactive approach, anticipating and preventing any barriers to a totally seamless customer experience, by going above and beyond

Actively promote excellence in customer service, leading by example, by being directly involved in and helping the consultants to:

Assist customers to register online and/or to process their orders and product enquiries

Communicate promptly any information to customers about their orders

Assi…