On-Demand: Guest Advocate; Cashier), General Merchandise, Fulfillment, Food and Beverage, Style

On-Demand:
Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T1352)

Starting Hourly Rate / Salario por Hora Inicial: $17.00 USD per hour

ALL ABOUT TARGET
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

ALL ABOUT ON DEMAND
You can work as much or as little as you like as an On-Demand Team Member (TM) and your schedule may vary depending on shift availability and store needs. This role is ideal for those that are looking for a personalized work schedule.

As an On-Demand TM, you will not be included on the posted weekly schedule, but you will have the opportunity to create your own schedule by picking up shifts posted by leaders or other team members via the myTime mobile scheduling app that work best with your schedule. When you choose to pick up a shift, reliable and prompt attendance is necessary.

You will be asked to engage actively by picking up and working shifts at least every 4 weeks (minimum of four hours). Flexibility can be granted in certain circumstances, but you must respond to our attempts to contact you to confirm interest in working shifts. If you do not respond, employment may be terminated. If you do not work at least one shift within 5 months, employment may be administratively terminated.

Your communication and ability to work when our business demands it are critical to success in this role. Should you be offered a position, you will be required to attend a Target Welcome orientation and commit to a short-term structured training schedule. After that, the myTime app is used to pick shifts.

ALL ABOUT SERVICE & ENGAGEMENT
Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction, loyalty enrollment and store cleanliness. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.

At Target, we believe in providing meaningful experiences that help team members build and develop skills for a career. The role of a Guest Advocate can provide you with the skills and experience of:

• Communicating and interacting with guests to build an inclusive guest experience
• Blending problem solving and decision making to positively impact the guest experience and resolve guest concerns
• Adapting to different guest interactions and situations
• Promoting and engaging around various benefits, offerings and services

As a Guest Advocate, a typical day will include the following responsibilities:

• Demonstrate a service culture by delivering the service standard
• Create a welcoming experience by greeting guests as you complete daily tasks
• Engage with guests to help solve their specific needs
• Be knowledgeable about tools, products, and services to solve issues and improve the guest experience
• Thank guests and acknowledge their choice to shop at Target
• Scan and bag items efficiently, accurately and in compliance with safety standards
• Minimize guest wait time while maintaining service and accuracy
• Inform guests about brand launches, store activities and events
• Promote Target Loyalty programs and assist with enrollment as needed; be familiar with fulfillment services
• Explain and demonstrate Wallet and Target App features
• Handle returns following policies, escalating to leaders as needed
• De-escalate situations and recover the guest shopping experience per policies
• Deliver easy and accurate service for Order Pick Up, Drive Up, and Registry guests
• Maintain a clean, organized work area
• Stock supplies during open hours and be available for guests
• Demonstrate ethical conduct, safety and compliance
• Work safely and report hazards; follow safety policies
• Support guest services such as order pickup, drive-up orders, and returns with compliance including alcohol laws where applicable
• Support cash office processes as needed
• All other duties based on business needs

WHAT WE ARE LOOKING FOR

This may be the right job for you if you:

• Enjoy interacting with guests and helping others
• Thrive in a fast-moving, active environment with teamwork and flexibility
• Are open to a flexible schedule including nights, weekends, holidays and peak times

The Good News There is training to help you succeed as a Guest Advocate. Skills to have from the start include:

• Effective communication and positive language with guests
• Ability to stay focused and mult-task in a fast-paced environment
• Welcoming and helpful attitude toward guests and teammates
• Attention to detail and ability to educate guests about products and services
• Ability to operate handheld scanners and other technology
• Ability to work independently and with a team

We are clear on a few basics we expect

• Accurately handle cash register operations and cash office duties as…