Global Product Technical Engineer

Responsibilities

• Provide on-site service support, including installation, repair, modifications, and preventive maintenance for in-house instrumentation.
• Complete documentation for all service activities.
• Review products and distribute troubleshooting aids for field personnel.
• Document and distribute technical information regarding resolutions to field problems, hardware and software changes, and product quality improvements.
• Determine appropriate preventive maintenance procedures, parts kits, and schedules to ensure effective on‑going instrument maintenance.
• Review service manual documentation to ensure accuracy and current revision levels.
• Perform in‑house testing of hardware and software changes prior to distribution.
• Ensure that all supporting documentation is accurate and complete.
• Perform other related duties as assigned.

• A Bachelors degree in an Engineering discipline or equivalent knowledge is required; an AA will be accepted as well.
• A minimum of 2 years of experience in manufacturing, field service, or related industry experience is required.
• Excellent oral and written communication skills are essential.
• Must have demonstrated troubleshooting and analytical problem solving skills.
• This position is not for an IT Engineer.
• This position is for an in‑house Field Service Engineer with previous experience in the field is preferred.