Operations Leader

Position Overview

As a Solutions Leader on Duty, you’ll ensure the efficient and effective operations of the Pet Care Center to meet the needs of the guest and their pet/s. You’ll work to ensure all partners are providing each guest with the best experience possible by helping them find and purchase animals, supplies and services. You’ll work the cash register and ensure that our merchandise is properly stocked and priced, as well as assist in leading aspects of the Pet Care Center’s business in accordance with Petco operational standards and safety procedures.

You can excel in this role by exhibiting a passion for the welfare, health, and proper care of animals as well as being a positive partner within the whole Pet Care Center team.

• Be a role model within our selling model and support guest interactions as needed.
• Have a strong interest in animal welfare.
• Complete and apply training programs to maintain a high level of expertise of their role.
• Coach partners around guest‑centric programs such as nutrition standards, companion animal sales, seasonal promotions, and services to meet and exceed sales targets.
• Process register transactions in a way that creates a great experience for each guest.
• Support the overall Omni Guest Experience for the Pet Care Center through execution as well as training and coaching partners to include: BOPUS, Loyalty Programs, Ship‑from‑store, and Endless Aisle.
• Functions as Leader on Duty for supporting Pet Care Center execution, training, communication and maintenance of company initiatives, pet care, legal compliance, policies, procedures, safety practices, and promotions.
• Support the ongoing replenishment and brand standards in partnership with the operations team within the Pet Care Center.
• Promote a positive leadership culture of teamwork, inclusion, and collaboration.

• UTILIZE SELLING BEHAVIORS You’re the key to providing an amazing guest experience within our Pet Care Locations. Utilizing the behaviors within our Sales Model is critical to being able to identify and solve for their needs both today and in the future.
• CONTRIBUTE TO A SAFE ENVIRONMENT You’ll be empowered through our training programs to maintain our safety protocols. Bottom line, the safety of partners, guests and pets is our #1 priority.
• BE A PART OF A COLLABORATIVE CULTURE Being a great teammate is key to creating a culture that is centered around solving for the health and wellness needs of pets.
• ENGAGE IN YOUR CAREER As you develop your skills and knowledge, you will have the opportunity to participate in developmental programs to support your continued growth throughout your career.

• Minimum high school diploma (its equivalency i.e. GED) or the equivalent work experience.
• A qualified applicant will be required to demonstrate proficiency in the areas of mathematics, and above average communication skills.
• In addition to having a professional appearance and demeanor, applicants must also demonstrate a keen and genuine interest in animals and their care.
• Good interpersonal and verbal communication skills are necessary due to the nature of interaction with the public and other partners and leaders within the store.

• Ensures partners are providing quick and courteous service to all guests throughout the Pet Care Center.
• Ensures high merchandising standards are maintained throughout the Pet Care Center.
• Ensures that the Pet Care Center is opened and / or closed in accordance with established P&Ps as it applies to SFS operations.
• In partnership with the Pet Care Center leaders, ensure proper Pet Care Center attendance processes are being maintained.
• Adhere to and promote established safety procedures for partners, guests, and pets.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.