IT Systems Management Analyst

We are looking for an Associate Systems Management Analyst to support mission-critical enterprise Mainframe operations. The role focuses on high-volume batch processing, workload automation, system monitoring, and maintaining operational stability across multiple LPARs. The position requires hands-on experience with Mainframe technologies, including CICS, DB2, and Workload Automation, within a large-scale enterprise environment.

Night Shift Position SUN-MON-TUE and every 3rd week one extra day, either SAT or WED
40h a week / 10 h per day

• Monitor and support enterprise Mainframe environments across multiple LPARs.Manage high-volume batch operations supporting approximately 15 million requests monthly.
  
  Monitor system performance and ensure compliance with hourly SLAs.Execute workload automation requests and support Mainframe maintenance activities.
  
  Troubleshoot operational issues and proactively elevate potential SLA violations.
  
  Support incident and change management processes.
  
  Coordinate with application teams to ensure operational stability and timely batch execution.
  
  Utilize enterprise-approved AI tools to improve operational efficiency and automate routine tasks.
  
  Follow Data Center security protocols and support onsite vendor access requirements.

• Mandatory
  
  Skills:
  
  - Mainframe Operations- LPAR
  - Workload Automation
  - Mainframe Batch Processing- CICS- DB2
  - Mainframe Maintenance- SLA Monitoring
  - Incident Management Mandatory Skills Description2+ years of experience supporting large-scale enterprise Mainframe environments with multiple LPARs, or a Bachelor's degree. Minimum 2+ years of experience supporting workload automation requests across multiple application teams and Mainframe maintenance activities. At least 1+ year of hands-on technical experience with CICS, DB2, and Mainframe infrastructure. Strong understanding of batch processing, system monitoring, SLA management, incident escalation, and operational procedures.
  
  Ability to work collaboratively in a mission-critical enterprise environment and comply with Data Center security requirements.
  3+ years of experience with Service Now for incident and change management and Workload Automation as a Service (WLAaaS) tools such as TWS/z or CA7. Bachelor's degree in Computer Science, Information Technology, or a related field. ITSM certification or equivalent experience. Familiarity with AI-assisted operational tools, automation, and continuous improvement practices within Mainframe environments.

Exceptional communication skills.

Ability to deliver exceptional customer service with a positive attitude.