Property Manager; Clover Field Marketplace Landing

Position: Property Manager (Clover Field Marketplace and The Landing)

Organization Background

Aeon is a nonprofit developer, owner, and manager of affordable communities in the Twin Cities. For nearly 40 years, we have been at the forefront of creating housing that goes beyond shelter. Our housing serves as a platform for resilience, opportunity, and lasting impact. With a portfolio of more than 5,000 apartment homes, Aeon provides stability for thousands of residents each year.

We focus on bold, forward-thinking solutions that address the need for affordable housing. Through innovation, collaboration, and an unyielding commitment to community, we help create opportunities for residents to build stronger, more sustainable futures. Join a mission-driven team that is shaping the future of affordable housing and making a lasting impact. Learn more n.org.

Position Summary

We are seeking an experienced property management professional with leadership, financial management, planning/problem solving, and customer service skills to join our team. The Property Manager is responsible for leading the overall management and maintenance of Clover Field Marketplace and The Landing, 171 units of affordable and market-rate housing in Chaska, MN. The Property Manager ensures properties are well-maintained, residents are satisfied, and all aspects run smoothly.

This role involves supervising on-site staff, coordinating maintenance and repair activities, managing budgets, and ensuring compliance with safety regulations. The Property Manager reports directly to the Portfolio Director.

Key responsibilities include, but are not limited to:

Lead, Motivate, and Direct Team

• Provide and support ongoing training, coaching, and development to ensure on-site staff are effective in their roles. Address performance matters promptly and constructively.
• Conduct timely and informative annual performance reviews for each direct report.
• Support team growth by encouraging participation in relevant seminars, trainings, and professional development opportunities.
• Use effective delegation skills to manage time and responsibilities efficiently.
• Ensure direct reports are properly trained and consistently adhere to Aeon's policies and procedures. Hold team members accountable for meeting established performance expectations.
• Partner with Aeon's Talent Acquisition team to ensure effective and equitable recruitment and hiring, to build an on-site team that delivers on Aeon’s promises to residents and the community.

Financial Management

• Assist in the development of annual operating budgets for assigned properties.
• Prepare and submit monthly financial variance reports.
• Support annual capital expenditure projections to protect and maximize assets.
• Effectively monitor and collect property receivables.
• Control expenses and optimize property profitability by managing to the annual budget.

Physical Asset Maintenance and Supervision of Contractors

• Oversee the maintenance and cleanliness of the property by guiding maintenance and cleaning teams.
• Monitor and ensure timely, accurate completion of work orders for resident units and common areas.
• Regularly inspect the property and promptly address hazardous conditions or potential liability concerns.
• Review vendor performance and invoices to ensure quality, timeliness, and cost-effectiveness.
• Inspect apartment turns to confirm units are ready for occupancy and meet quality standards.
• Prepare and monitor for quality inspections including REAC, Section 8, and MPHA.

Leasing and Marketing

• Achieve and maintain property occupancy goals aligned with organizational and budget targets. Ensure marketing practices adhere to affirmative fair housing requirements and organizational standards.
• Collaborate with Marketing and external partners to support leasing efforts.
• Lead the full leasing process, including managing waitlists (where applicable), conducting property showings, processing applications, and completing move-in tasks.
• Maintain resident retention by timely lease renewals/recertifications.

Affordable Housing Compliance

• Meet with Aeon residents to complete housing eligibility certifications, ensuring accuracy and timeliness of certification files.
• Prepare for and execute property inspections with monitoring agencies.
• Assist the Compliance Team by providing information and documents to keep the property in compliance with outside funding/oversight agencies.

Customer Service and Relationship Building

• Ensure residents and guests are served in a positive, welcoming environment.
• Collaborate with Aeon team members and external parties to help residents maintain housing stability and to support them in making a home.
• Lead and model customer service strategies in a culturally responsive manner, considering differing needs of residents, staff, vendors, and community members.

Administrative Management

• Ensure quality employee selection, training, and performance to meet policies, procedures, and performance expectations.
• Maintain property files and records in compliance with regulatory requirements and Aeon policies.

Skills &…