Customer Support Co-Ordinator

Customer Support Co-ordinator

Wheatley, Oxfordshire | Full-Time | 28-30k plus benefits

Are you a people person who thrives in a busy, fast-paced environment?

We're looking for a confident, organised, and client-focused Customer Support Co-ordinator to join a specialist, precision-led business based near Wheatley, Oxfordshire. This is a pivotal role sitting at the very heart of the operation — the kind of job where your energy, attitude, and attention to detail genuinely make a difference every single day.

You'll be the central point of contact between a highly skilled technical team and a loyal, professional client base. No two days are the same, and you'll need to be someone who embraces that. Your core responsibilities will include:

• Case and workflow management
  — keeping daily operations running smoothly and efficiently
• Client communication
  — handling inbound calls and written correspondence with professionalism and warmth
• Invoicing and administration
  — accurate, timely, and detail-focused
• Problem-solving
  — responding to client queries and liaising across teams to find swift resolutions
• Collaborative working
  — supporting technical colleagues and contributing to a positive, productive team culture

You don't need a specific industry background — what matters far more is your attitude and your ability to deliver outstanding service. You'll be a natural fit if you are:

• A confident, warm communicator — on the phone and in writing
• Highly organised with strong time management skills
• A genuine team player who is approachable and positive
• Adaptable and calm under pressure
• Focused and detail-oriented

This is a business that takes real pride in the quality of what it delivers. You'll be joining a professional, close-knit team within a growing, European-scale organisation — with the warmth and culture of a local, community-rooted business. Based just outside Oxford, the role offers easy access from across Oxfordshire and into Buckinghamshire.

A vibrant and fast paced working environment, with the opportunity for future progression. A base salary of 28-30k plus benefits and free parking.