Customer Service Advisor in Oxfordshire

Location: Wheatley

Drive customer excellence as a Customer Service Advisor in Wheatley, Oxfordshire, with a hybrid working model. Bring your order management expertise to a globally recognized FMCG company.

This fixed-term contract offers the chance to engage with a respected Oxford-based business within the FMCG sector. As a Customer Service Coordinator, you will ensure seamless order processing, prompt query resolutions, and collaborative efforts across various teams. This dynamic role requires strong communication and organizational skills to maintain high-quality service.

Key Responsibilities:

• Process and manage customer orders accurately

• Update customers on stock issues and delays

• Resolve transportation and warehouse-related queries

• Ensure product code accuracy and handle returns

• Develop strong relationships with internal and external stakeholders

Requirements:

• Experience in customer service, preferably in B2B/FMCG

• Knowledge of ERP systems; SAP experience is an advantage

• Understanding of supply chain processes

• Strong communication and organizational skills

• Proficient with Microsoft Office tools

Utilize your customer service skills to enhance relationships and operational excellence within an innovative, quality-focused team.
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