Customer Care Associate Kent

Company Overview

As Canada’s parking and mobility industry leader, Precise Park Link is a nation-wide managed services and technology firm with more than 800 employees across Canada, a head office in Toronto, and 18 supporting offices across the country. Precise Park Link manages thousands of parking lots on behalf of hundreds of property owners and supplies cutting‑edge technology and services to clients in healthcare, municipal, commercial, institutional, and private sectors.

The Customer Care Associate reports to the Client Relations Manager and provides guidance for customers entering the parking facility and assistance as needed.

Location
:
Chatham, 80 Grand Ave W Chatham, ON N7M 5L9

Employment
:
Casual

Compensation
:
Hourly, $18.25 per hour

Work Location
:
In person

• Reports to the Team lead and Supervisor to support parking operations
• Identify customer questions, concerns, and overall needs
• Provide accurate answers and solutions to customer queries
• Address customer complaints in a compassionate and patient manner
• Answer incoming calls and emails efficiently
• Redirect customers to appropriate teams and/or departments as needed
• Follow company communication procedures, policies, and guidelines at all times
• Respond immediately to all reports concerning damage to equipment, and place E-service as needed
• Observe security monitors to ensure no criminal activity occurs and report any activity to management
• Balance cash records at end of shift and manage parking records during shift
• Troubleshoot parking equipment issues at the site level
• I-PASS enrolling/canceling payroll staff and sending the list to payroll
• Perform regular site/equipment check‑ups
• Aid patients at the entrances of the hospital
• Enforce parking violations
• Complete additional duties assigned by manager

• Assertive and self‑motivated disposition
• Strong organizational skills
• Excellent communication skills: ability to explain complex solutions and processes clearly to others
• Collaborative and demonstrates strong interpersonal skills
• Self‑managed while accurately following instructions
• Ability to multitask effectively and stay positive and professional under high‑pressure fast‑paced environments
• Adaptable and flexible
• Neat appearance with a professional and positive attitude
• Ability to work individually and in a team environment

• High School Graduate or higher education
• Basic computer skills – Windows, MS Office
• Customer service experience, inclusive attitude and openness to diversity, is an asset
• Excellent customer service skills
• Extremely professional with excellent interpersonal, relationship, and communication skills (written and oral)
• Positive attitude and empathy for clients
• Solid problem‑solving and decision‑making skills
• Strong team player with the ability to develop and maintain relationships with internal and external customers
• Valid driver’s license and vehicle preferred

• Paid time off
• RRSP match

Precise Park Link is an equal opportunity employer committed to inclusive, barrier‑free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.

Ability to commute/relocate
:
Chatham‑Kent, ON N7M 5L9 – reliably commute or plan to relocate before starting work (required)