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Customer Service Lead Position

Job in Chatham, Ontario, Canada
Listing for: PetSmart
Full Time position
Listed on 2026-06-19
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
  • Retail
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 30000 CAD Yearly CAD 30000.00 YEAR
Job Description & How to Apply Below
Position: PetSmart Customer Service Lead Position
Take charge at Pet Smart as a Customer Service Lead! Drive the pet parent experience and manage a team dedicated to quality service and community connection.

As a Customer Service Lead, your primary focus will be on enhancing customer interactions and overseeing store operations. You will train and lead associates while ensuring a safe and clean environment for both pets and customers. Engage with pet parents and support community events to strengthen bonds.

Key Responsibilities:

• Lead associate training and development initiatives

• Ensure high standards of store cleanliness

• Respond to customer inquiries and feedback

• Coordinate health and safety protocols in-store

• Process transactions and manage point-of-sale systems

Requirements:

• 2+ years of retail experience in a customer-focused role

• Leadership skills with a passion for pets

• Ability to work flexible shifts, including weekends

• Excellent communication and organizational skills

• Proficient in use of tech and cash handling

Empower a dedicated team and enrich the pet parent experience at Pet Smart, making impacts every day!
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