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Job Description & How to Apply Below
Take charge at Pet Smart as a Customer Service Lead! Drive the pet parent experience and manage a team dedicated to quality service and community connection.
As a Customer Service Lead, your primary focus will be on enhancing customer interactions and overseeing store operations. You will train and lead associates while ensuring a safe and clean environment for both pets and customers. Engage with pet parents and support community events to strengthen bonds.
Key Responsibilities:
• Lead associate training and development initiatives
• Ensure high standards of store cleanliness
• Respond to customer inquiries and feedback
• Coordinate health and safety protocols in-store
• Process transactions and manage point-of-sale systems
Requirements:
• 2+ years of retail experience in a customer-focused role
• Leadership skills with a passion for pets
• Ability to work flexible shifts, including weekends
• Excellent communication and organizational skills
• Proficient in use of tech and cash handling
Empower a dedicated team and enrich the pet parent experience at Pet Smart, making impacts every day!
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