Service Advisor Toyota

Chatham Toyota is part of the Parkway Motors Auto Group, a family‑owned and operated organization that has served Chatham‑Kent and surrounding communities for more than 45 years.

We are seeking an experienced Service Advisor to join our team. The role requires a dynamic, outgoing, customer‑focused professional who thrives in a fast‑paced environment and is committed to delivering exceptional customer experiences.

• Health, dental, life, long‑term disability, Employee Assistance Program
• Performance‑based earning opportunities
• Positive team‑oriented culture
• Career growth opportunities
• Employee well‑being initiatives, including work well‑being surveys and wellness checks
• Supportive management team

• Greeting customers promptly, scheduling service appointments and receiving vehicle information
• Listening to requests for service, clearly explaining repair order information
• Confirming and processing applicable vehicle warranty packages for repairs and maintenance
• Estimating the cost and time required for repairs accurately
• Handling customer complaints and maintaining high customer satisfaction standards
• Periodically checking on vehicle progress during servicing, obtaining customer approval for additional work, explaining the work performed and charges billed
• Arranging sublets (warranty and customer‑pay) as required
• Performing walk‑throughs of vehicles (using a tablet) upon check‑in
• Properly documenting authorizations for all repairs

• Minimum 2 years service advisor experience
• Strong organizational skills
• Coachable and open to new improvement methods
• Ability to work in a team environment
• Capability to multitask with multiple customers simultaneously
• Toyota service advisor experience is a definite plus
• XTIME experience is a definite plus

Chatham Toyota is an equal opportunity employer and strives to ensure that its hiring process meets all AODA requirements. We will provide reasonable accommodation for any applicant as requested during the hiring process.

No walk‑ins or phone calls please.

Only qualified candidates will be contacted.