Case Management​/Tech Support; Onsite u2013 Automotive Kent

JOB OVERVIEW

Join a world‑class team in Chatham, ON, as an Automotive Customer Service Representative. Concentrix is a Fortune
500 company that earns “World’s Best Workplace,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year. We’re looking for passionate game‑changers to deliver exceptional customer experiences and solutions for one of the world’s best‑known brands.

• High School diploma or GED; at least 18years of age.
• Automotive enthusiast or relative knowledge of how automobiles work.
• Natural customer service skills; genuine enjoyment of helping people.
• Empathetic problem‑solver, critical thinker.
• Comfortable working with computers and the internet, operating several applications simultaneously.
• Prior experience in the automotive industry, customer service, or case management preferred.
• Minimum of one (1) year in a customer‑facing role.
• Proficiency in fast‑paced multi‑tasking.
• Eagerness to learn new technologies.

• Respond to escalated automotive‑related product questions and concerns in a timely manner.
• Resolve customer inquiries following standardized processes while referencing an internal knowledge base.
• Identify customer needs by asking relevant questions, researching the matter at hand, and coordinating with other departments to ensure timely resolutions.
• Collaborate with customers, dealerships, and/or field support teams to gather necessary information, as applicable, to support customer escalations.
• Communicate in writing (email, text, or chat) with customers regarding their motivation for contact and provide follow‑up communications as needed throughout the resolution journey toward completion.
• Deliver expert customer experiences with a smile.

Base salary of $20per hour (pay rate will not be below the applicable minimum wage). Benefits available to eligible employees include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays, and paid learning days. Additional perks and events support diversity, equity, inclusion, sustainability, and community support.

We offer no‑cost learning and leadership development programs, real career growth potential, mentorship programs, networking opportunities, health and wellness programs, and modern, state‑of‑the‑art office setting with advanced technologies.

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants.

Only qualified applicants who are legally authorized to work in Canada will be considered.